Total score
1 star/grade 2: very bad – unacceptable experience, unreasonable and rude behavior. 2 stars/grade 4: bad – a bad experience but with no sign of malicious intent. 3 stars/grade 6: so-so – acceptable experience but with some friction. 4 stars/grade 8: good – decent treatment and very little friction. 5 stars/grade 10: perfect – no reservations.
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