Slechtste klantenservice die ik ooit heb meegemaakt!
The company „Gents“ has offered me the worst service I have experienced in my life time. For my student associations board we bought 5 similar suits (3 piece) and ordered them on 26. November 2020. After the suits were apparently lost in Russia in January, we were informed that we can expect them in February. In February only one of the five suits had arrived and our contact person M. at Gents never mentioned any valid reasons.
Finally on 12. February we received the message that the suits have arrived. However, one suit of the four remaining was a new delivery. This new delivery is NOT the same fit and is of very BAD and CHEAP quality.
We understand that in times of COVID-19 it is not easy to make appointments, however only mid March (12-03-21) we were finally able to come to the shop.
M. said he will not be there on this day but he will bring his colleague J. up-to-date to our situation.
Arriving at the store, J. had no clue about our arrival and has never heard about a new delivery.
A 220€ worth suit of wrong delivery, cheap and bad quality is what we got at Suits. On top, very kind but unreachable, ignorant and unaware assistants.
We were offered a compensation by M. to get the tailor paid, however he never paid or reacted to our request.
Also the head office to which J. “connected” us is not reachable on the number.
A very sketchy shop with the worst customer service I have ever experienced. I cannot recommend even considering Gents!
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However, after uploading this review, Gents directly called me and we came to an agreement. The promises made by Gents earlier this year were paid within 3 days, this is the service I expected!
Because of this: from 0.5 to 2.5 stars.
