Reactie van het bedrijf
Dear Sylviane,
You are right concerning the fact that it is not possible to try earrings on. That is common since ear rings are a hygiene item. We protect our customers and seal all our earrings. this way you can be sure that the earrings have not been worn by someone else.
Please let us explain our procedure with regards to your broken earring. When the jewelry is returned, we must be able to determine whether this is a defect or a user error. If it turns out that the defect is not your fault, we will of course refund the full purchase price including return costs. However, we must be given the opportunity to check the item.
We regret that you did not give us this opportunity. Leelavadee Jewelry stands for excellent customer service and helps its customers where possible. However, we must be given the opportunity to help.
Despite your immediate negative assesment of us, we have offered you to resolve this issue. We are awaiting your response.
Update on May 8: we have tried to contact you several times but unfortunately you no longer respond. We would have liked to resolve it with you. There is enough negativity in this world right now, but let's keep talking to each other. We regret that you are not responding at all...
Best regards,
Team Leelavadee Jewelry
