Poor Delivery, Damaged Product, and No Resolution
I purchased a sofa set that was delivered on April 2nd. Before delivery, I gave clear instructions: we would not be home, and the item should be delivered to the back garden (gated area), which would be left open for this purpose. Despite this, the delivery person left the sofa on the driveway, right in front of the main door—completely exposed, where it could have easily been stolen. The only reason it wasn't is because I saw it on my Ring camera and had to urgently contact customer support to ensure proper handling. When we finally received the item, we discovered that the couch was damaged—specifically, the bottom part of the feet was missing. Despite having paid for installation, the couch was not even properly installed. It has now been over a month, and the issue is still unresolved. The responses I get are vague and unhelpful—things like "we are being with the post" (whatever that means). I only get updates if I initiate contact, and all I've been offered is $50 for the inconvenience. Frankly, if I could give zero stars, I would. If the missing part is not delivered by the end of this week, I will pursue legal action. That's how frustrated I am.
