Excellent communication, keen to satisfy the customer!
From an initial expression of interest, all communication was handled efficiently and in English (much appreciated, thanks!).
The bass trombone plays great, it has a smooth and fast slide with good valves also.
There were some minor issues which, ideally, I would have known about before purchasing (hence 0.5 points deducted, would otherwise have been 5/5) but the way these were resolved to my full satisfaction is a credit to the positive approach to customer service.
