Slechte ervaring bij het oplossen van complexere taken
I asked Kwikfit Wibaustraat for replacement of the start/stop battery (because of display error “backup batterij storing”). They removed the normal battery, but the error message remained. Kwikfit told me that a software reset should fix the problem but they could not do that, I would have to go to a Mercedes garage for this. After the reset the message remained. Kwikfit said they could not do anything anymore for me. When another garage checked the problem it became obvious that the wrong battery had been changed.
After two months of mailing they agreed to put back the old battery which I found quite fair. But when when the an old battery was put into my car it showed that it was uncharged and the motor was not starting anymore after stopping it. They falsely claimed that this was the case already when I brought the car. In the end, I paid €279 while the problem was not solved.
I would also like to mention that when I brought the car to the appointment, I got a fine because the car was parked on the trottoir of the Wibaustraat (Kwikfit payed this). There were more cars parked on the trottoir and the employees were very hectic to get things fixed quickly and to make space. They were very unfriendly when I phoned them and asked if the car was ready. They asked me why I had not picked it up yet because they had no space.
As I see it, they did not properly check for the root cause of the problem because of the chaos with the parking space. They should have told me in advance that they are not able to reset the software of the car. They also should have noticed that it was the wrong battery they changed. Because of the described I cannot recommend the garage Wibaustraat for solving complexer problems (that are related to the software of the car).
