The worst!
I am really at a loss of words when it comes to my experience with Diamond Point.
The ordering process went well and I was helped in a friendly and professional way.
Unfortunately, after less than 2 months the bracelet that I ordered started falling apart on both ends. There were two pieces of string that stuck out, one on each end. I took the bracelet to the counter at the Bijenkorf and was informed that also the little golden ball in the middle of the bracelet had a dent and that the clasp was also damaged. The lady at the counter said that the bracelet would be sent in and I would hear back.
A few days later, I received an email that while the bracelet could be restrung for free (taking approximately 6 weeks), it would cost me an additional 30 Euro for a new bracelet if I also wanted the ball and the clasp fixed. I refused and asked for my money back but a few days later the same email as before was sent back to me only this time offering me to replace the bracelet for 15 Euro.
I own several bracelets and most of them for many years. I have NEVER owned something of such cheap quality and workmanship. Something that broke in less than two months! I thought, that if I ordered something a bit more expensive, it would last me a while. I am now convinced, that had I bought a cheap one from a place like Bijou Brigitte for 10 Euro it would probably still be okay.
I found it unbelievable that I was blamed in the emails for the bracelet falling apart. I wore it for only about 6 weeks when I noticed the string coming off. I wore it to work - and I am not a construction worker.!!! To ask for even more money for something that was clearly not worth the money I had already spent, is unbelievable...
I will make sure that I share my experience with others to prevent them from going through the same thing.
