4 stars: good service, well treated
Positive
Good responsive site, excellent customer service on the phone and not bad via e-mail. Reply not within the same day but the following one. Still good. Extremely fast delivery keeping in mind that you ship cross-country in our case - NL to BE. It is very good that the postal servces chosen for the delivery give you a warning when the delivery will actually happen - top class
and of course the prices are very impressive
SuggestionsIn my case py payment with the CC (Visa) didn't go through. This may actually be my CC issue as a few days ago I discovered a fraudelent transaction which may have played the role.
However, the notification about the payment not being accepted came though in Dutch. it only had in the subject line "Bestelling heeft status uncleared" which I didn't actually pay attention for a few days before realising that nothing is happening with my order.
it'd be good to give your customers ability to explore the site in the preferred language and communicate with the basic emails like this in the prefered language
Overall, well done - impressive service, will recommend to my friends for sure
