1 star: very bad, unacceptable
Suggestions
I had an unpleasant experience buying from 12GO. I bought a couple of items for my friend who lives in Holland. My VISA card is registered to my name and has a 3 factor authentication (i.e. security dongle and random passcode) from my bank in Norway. After ordering, the order was waiting for a few days with no action at all from 12GO. I had to call up the helpline to check on the transaction.
After much convincing, the transaction was processed. During delivery, I checked on Post NL website, the recipient name and address was printed wrongly. This was correct in the confirmation email and yet 12GO could attempt such an error. It is unbelievable that with all the systems used to track an order, such mistake could occur. When complained about this to the helpline, they asked me to check the apartment next door to see if someone else has received it. This absolutely complacent attitude is highly unprofessional.
In the worst case scenario, the parcel could have been picked up by another person.
In essence, there are so many things that had gone wrong in this transaction and this is the first time I have used 12GO online buying. Therefore 0.5 star for this transaction is warranted.
