Reactie van het bedrijf
Dear Ajay,
Thank you for taking the time to share your experience. We truly regret that the incorporation process took significantly longer than expected and understand your frustration, especially when starting a new business.
At the time your application was submitted, we unfortunately did not have a clear or reliable turnaround time for English-language incorporation files. Due to delays on the notarial side, these requests were taking considerably longer than usual. Throughout this period, we processed English dossiers in chronological order and transferred them as quickly as possible based on capacity and completion.
We also continuously informed clients about the situation and offered the possibility to cancel the application free of charge and proceed elsewhere if they preferred a potentially faster alternative, rather than waiting in the queue with us.
We understand that the uncertainty around timing has negatively impacted your experience and for that we sincerely apologize. Your dossier is currently in the final stage and expected to be completed within the next few working days.
The delays you experienced are not representative of the service standard we strive for, and fortunately the processing time for English incorporation requests has since improved substantially.
Kind regards,
Team FIRM24
