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10

Good laptop

Good laptop all around: - With a quick benchmark test, the hardware returned positive results. - The laptop case has good quality. - It arrived sooner than expected! - Keyboard backlight didnt change with keyboard shortcuts, but I received on physical paper both the instructions to fix it and the reason why this might happen!! - Customer Support is quick and on point. Only negative was that the Ram is the 2666MHz and not the faster 3200 MHz.

  • Would you recommend us? Yes
10

Could not ask for more

The product is exactly as advertised, all the SLAs were met or exceeded, and the communication after the product was received is of outstanding quality.

  • Would you recommend us? Yes
10

Wonderful machine and service

I was reluctant about ordering from a company that wasn't one of the big names. But after playing with their configurator, having a chat with one of their team about my configuration, I decided to take a chance and order my laptop from them. I am very happy with my shiny new laptop. If I ever need another laptop, I will reach out to this company. Highly recommended. I wrote a more detailed review on reddit: https://www.reddit.com/r/linuxhardware/comments/kqlltl/anyones_experience_with/h0b7jcq?utm_source=share&utm_medium=web2x&context=3

  • Would you recommend us? Yes
10

Laptop as advertised

Laptop is and works as advertised. Good job. -1 Would be nice if it was ticker (e.g. Ethernet port is fold out, which in my experience breaks after 3 months if you plug and unplug the cable approx 6x per day). +1 Quick feedback from the seller when I asked if >7mm HDD would fit

  • Would you recommend us? Yes
9

Very Good

Extremely happy with the service and communication. A little disappointed with the battery life (approx. 3hrs) but other than that, brilliant.

  • Would you recommend us? Yes
10

Very good experience!

NovaCustom was the second custom laptop service company I have encountered. The first one, PCSpecialist was quite sloppy and canceled my order two times due to lack of parts. Here, however, everything was quite different. The user service center answered all my emails with questions and I got all the answers. The preparation of the laptop actually took less time than the UPS shipping time! And NovaCustom provides some additional features like more keyboard layouts and even a custom logo on the laptop lid! In conclusion I rate 5 stars out of 5; I would've given 6 had it been possible

  • Would you recommend us? Yes
10

Very positive

Very positive experience overall. Easy-to-use website, and very competitive prices. I especially appreciated the commercial gesture of upgrading my processor for free, to apologize for the "late" shipping (which was still totally reasonable - 12 days from order to delivery). 10/10

  • Would you recommend us? Yes
10

Smooth sailing, from start to finish

All I can say is that the entire process (of choosing the specs for the laptop) was easy and transparent all the way through and the prices are very competitive (in fact, they are lower than what you can expect from major retailors at the time of writing of this review). To top it off, the vendor is very professional and kind; they kept me up-to-date with the status of my order at all times. I cannot recommend them enough. Thanks NovaCustom for the top-quality laptop you gave to me.

  • Would you recommend us? Yes
10

Eccellente esperienza

Prodotto di ottima qualità, arrivato nei tempi indicati. Il supporto è eccezionale e la comunicazione eccellente. Consigliatissimo...

  • Would you recommend us? Yes
10

excellent laptop

The build quality is amazing and it has been set up just how I wanted it.

  • Would you recommend us? Yes
10

Best service + perfect computer for my needs

I am very satisfied with the purchase of my laptop with NovaCustom. I now use it for a week. I knew what I needed (dual boot Ubuntu + Kali + good cpu/memory for certain Data Science work that I do). The questions that I had about specs were answered well by Wessel. He's clearly very able to answer all kinds of technical questions. Exactly what I needed to make a good decision. Furthermore, after the purchase I have been helped quickly with something that I did not understand. So, overall a very pleasant experience. Thanks.

  • Would you recommend us? Yes
10

Excellent, more than i expected

The Laptop i configured with the help of Wessel´s personal assistance via whatsapp is absolutely amazing. The price is best ever and the computer runs with ease. No addware as in brand laptops!!! Appart i had an issue with some software and OS on my laptop just a view days after purchasing and i got inmediate response and guidance through whatsapp to solve my problems. I will definetly buy again from Nova Custom. Thank you so much!!!

  • Would you recommend us? Yes
10

Always with Novacustom

Price Quality Support Impossible to find any better offer on the Market

  • Would you recommend us? Yes

Response from the business owner

Dear Paolo, Many thanks for your 10 out of 10 rating!! Best regards to Switzerland, Wessel - NovaCustom

10

Impeccable!

First of all, I like that NovaCustom / configurelaptop.eu sells Clevo laptop without pretending they are their own brand: laptops are shown in the website with their original Clevo model number, which also makes easier to find further information if required. The configuration and order process is simple, user friendly and straightforward, with the price of each option clearly shown. There is no additional fee: shipping is included and there is no need to pay extra money for "quick build" because the laptop is assembled and shipped very fast (see below) so the price shown in the configuration process is the price to pay. Payment can be through PayPal, so safe and guaranteed. Shipping is very fast: I placed my order on Sunday, the laptop was shipped on Wednesday and I received it Friday morning: the timing shown in the ordering process has been largely respected. The choice of options is adequate and largely sufficient; for each option all the details are given (for instance, not just "8 GB memory" but exactly brand and model of the memory chip). And also, it is possible to choose other operating systems than Windows. The laptop came very well packed, with two boxes for added protection but without any excess of packaging material. The software has been perfectly installed. And a final touch of class: because I did not choose Windows, the "Windows" key on the keyboard has been replaced with a "Super" key, but a "Windows" key was in the package in case I change my mind. It does not need to be said that the laptop works perfectly. Yes, maybe I could have found a lower price on the net, but given the quality of service I am very happy I chose NovaCustom / configurelaptop.eu.

  • Would you recommend us? Yes

Response from the business owner

Dear Federico, Many thanks for your rating! It is great to hear that you are so satisfied about our service. Yes, we now deliver Super keys instead of Windows keys! :-) Best regards to Munich, Wessel - NovaCustom

10

The laptop exceed my expectations ,i was expecting a higher temperature

I have nothing bad to say about the company. All was as expected. The large choices of parts is great. All top of the choice at this moment in my opinion.

  • Would you recommend us? Yes

Response from the business owner

Dear Daniel, Thanks a lot for leaving your review! Kind regards, Wessel - NovaCustom

5

somewhat satisfactory

First off the points I like, The customer service is of a high quality and there are alot of good customization options for the laptop. I also like the fact that its possible to have a jet black matt laptop without any markings whatsoever. What I don't like is the fact that the battery is built in and also does not last a whole lot of time on a full charge (2 hours internet browsing) I am also not happy with the bios for two main reasons, You cannot disable the built in battery and there is no easy way to set your own custom boot logo, and given that I am also dissatisfied that the company charges extra for a custom logo. Also I am very hesitant to say yes to recommending the company, but it is based on the benefit of doubt and would also rely on the company taking not of my feedback and making an effort to improve its products.

  • Would you recommend us? Yes

Response from the business owner

Dear mister Letterkenny, Many thanks for your feedback! Unfortunate that you only rated a 5 out of 10 :-( . As described in the invitation e-mail for writing a review and unlike you described (last sentence), we are always working on customer satisfaction and product improvements. The battery of your laptop (NP50D Series) is integrated, yes, as described at the specifications tab of the product page. It is correct that the charging cannot be fully disabled, but it can be adjusted with the FlexiCharger option under advanced options. I see you have installed the operating system yourself, so about the battery time, please check if you have installed the latest both Intel and Nvidia graphics drivers. Also, please check if you have installed the ControlCenter tool, to control the profile (default is high performance, which is more energy consuming than Quiet or Power Saving, for example). Also, please note that the battery time depends on the usage, screen brightness and that the estimated battery time that is left is not always accurate. I think it is very legitimate to charge an additional cost for your own BIOS logo. The BIOS has to be recompiled and the whole process takes almost one hour. No - there is no easy (other) way to implement your own logo, as the firmware has to be modified. Best regards from the Netherlands, Wessel - NovaCustom

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