Filters

10

PC exactement comme souhaité

Les choix disponibles m'ont permis de demander un PC qui corresponde vraiment à mes besoins, sans fioritures inutiles. J'ai beaucoup aimé les options disponibles, il n'y en avait pas forcément beaucoup mais elles m'ont semblé largement suffisantes. J'ai profité de la personnalisation de la gravure sur le dos du PC, avec un logo contenant des détails fins, et je trouve la qualité incroyable. J'ai commandé l'ordinateur (en pré-vente) fin mai pour une livraison initialement annoncée en juin-juillet. Les développements sur le logiciel d'amorçage Coreboot ont finalement été plus compliqués que prévus pour la configuration que j'avais demandée, et j'ai reçu le PC début octobre. Wessel a très bien communiqué sur le sujet, avec un mail d'informations par mois et un lien Github vers l'avancement des développements, ainsi qu'une compensation financière. Les réponses à mes quelques questions sont arrivées très rapidement. Je n'ai pas encore testé tous les aspects du PC, mais jusqu'ici tout est très bien.

  • Would you recommend us? Yes
10

Toller Service

Bestellvorgang ist sehr übersichtlich mit guten Hinweisen für die Konfiguration des Geräts. Die Lieferung kam sehr schnell, Rückfragen per Mail wurden ebenfalls sehr schnell beantwortet. Alles in allem sehr professionell.

  • Würden Sie uns weiterempfehlen? Ja
10

Great customer support, great, modern hardware (one of a kind in Europe)

Great customer support, great, modern hardware (one of a kind in Europe). Received my laptop very quickly after it was shipped.

  • Would you recommend us? Yes
10

Perfekt!!!

Ware von bester Qualität, ausgezeichneter Service, obwohl man ihn eigentlich nicht braucht, weil ja alles reibungslos läuft, aber wenn man z.B. einen Wechsel beim Drucker hat wie ich und das nicht installiert bekommt, haben die mir sofort geholfen, bis es installiert war (sehr geduldig !!!) und das auch nach Jahren nach dem Laptopkauf! Einzigartige Möglichkeit sich das Laptop zusammenstellen zu lassen und genial auch die Möglichkeit der Personalisierung, so etwas möchte ich nie wieder missen, man freut sich jeden Tag, wenn man an dem Laptop sitzt. Ich habe jetzt noch einen zweiten bestellt (14 Zoll), der erste Laptop hatte 17 Zoll. Absolut zufrieden!! Wenn man so etwas mal hatte, kann man nie mehr zu einem Laptop von der Stange zurückkehren.

  • Würden Sie uns weiterempfehlen? Ja
9

Excellent service and great laptop

I've experienced excellent advise and support from NovaCustoms helping me to choose, configure and order the right laptop. Ordered on a Thursday, got it already on the Saturday right after. I decide to go 'all the way' for security and open-source, hence I ordered a laptop with Heads, Coreboot and Qubes OS. I have a reasonable understanding of Linux and configuring such a system, but I'm also aware I still have a lot to learn. And that is exactly why I decided to order with NovaCustoms, because I know I can rely on their continued support in case I need assistance. So far I managed mostly on my own and really enjoy tuning Qubes OS to my needs on this very nice, silent, and fast laptop. Also thumbs-up for their efforts on sustainability and social dimensions. Check their website! All in all, I recommend both this company from a service point of view, and their high quality products

  • Aanbevelen? Ja
1

didn't receive laptop

I paid for expedited shipping and it's been stuck in a country that's neither the origin or the destination for 2 weeks. Idk if it's a scam or what

  • Would you recommend us? No
10

I am very happy with the hardware and its performance.

Discovery of Nova Custom was a revelation to me. Impeccable service with prompt reactions to user queries. Quick delivery of my NV41 with core boot and Qubes OS. Although I must admit that learnig Qubes OS requires a steep learning curve. I have for the moment switched back to my old love, Linux Mint. Before coming back to Qubes OS as my daily workhorse I have first to figure out many technical details such as permanently mounting external drives, etc. Qubes OS is now running on another machine for figuring out these features first. All this does not change my jugment about Nova Custom. The five stars are ampy merited. Thank you

  • Would you recommend us? Yes
8

Great overall, but understanding the customer's commnunication could be better

I've read good things about NovaCustom. I like the ethical standards maintained by them and their commitment to provide service even after my purchase. Their products are privacy-oriented, which is I care about and delivery was as committed. Communication with them has been good; however, I did feel in some cases, they were unable to understand what I saying in the mails. That didn't however have any undesired effects on the product that I wanted and got; just that my communication could have been better understood.

  • Would you recommend us? Yes
9

Great experience

I bought a laptop with Qubes OS preinstalled, with a custom etched logo and with a pair of sound-cancelling headphones. I'm quite happy with both products. The experience setting up Qubes was very smooth. The performance and battery life are excellent (3-4h when editing documents, using email, etc), although I had to set the fan speed to "Performance" in the bios - the laptop felt a bit too warm with the default settings. The custom etching looks great as well. There are still some fairly minor issues with Qubes: adjusting the screen brightness with the keyboard buttons did not work properly and Bluetooth does not seem to work out of the box, although I have not tried to fix it since I don't use it. I'm also very happy with the headphones: the battery lasts more than two whole work days and the noise cancelling is quite good.

  • Would you recommend us? Yes
10

No complaints

I have nothing to complain about. The processing of the order, the building of the laptop, the shipping, it was all finished swiftly.

  • Would you recommend us? Yes
8

Terrific customization, but some basics of hardware a bit eh

I really, really liked the ability to customize the full set-up, along with the terrific support during the ordering stage. I'm not a super linux user, just someone trying to break away from the MS ecosphere, so I can't comment on all the details of the custom coreboot etc. things, which I'm sure are excellent. But as a basic computer user, here are my thoughts: The hardware interface is not as pleasant to use as my previous Lenovo laptops. The touchpad is less responsive, and the keyboard doesn't feel as nice. I know you don't do the hardware yourselves, but source it from someone else--but it is less pleasing than other name brand computers. The battery when running Linux runs out substantially faster than when it runs Windows. I get 8ish hours on Windows and 2ish hours on Linux. This seems . . . odd. Some internet searching suggests that this has to do with hardware performance being optimized for WIndows, but still--a quarter the battery time? It's not a huge deal for me, but something I would have liked to know before I bought the computer. The startup option to select the OS worked perfectly the first time, but after I used Windows the first time it then automatically went into Windows, and to get back to Linux I have to mash the F7 at exactly the right moment at subsequent startups. Again, some internet searching has suggested solutions for this, but also it would have been nice to get instructions about how to prevent it or reset it when I got the computer. I say 'yes' in 'would you recommend us', but it's a sort of qualified yes.

  • Would you recommend us? Yes
10

Great service and pricing !

I have been very happy with my NV41 as well as NovaCustom as a whole. Before my purchase they not only answered my questions about the differences between Heads and UEFI but did so in detail with comparison screenshots. The laptop had more customization options available than pretty much any other brand I could find. The laser engraving on the palm rest looks fantastic. The laptop shipped within a couple business days and arrived to my doorstep in Canada about seven days from when I purchased it which I find to be great turnaround time. Unlike some other brands they include duties and fees in the price I paid so I didn't have to worry about how much extra I would have to pay once it hit Canada's border and my government would take an extra pound of flesh from me. The laptop was well packaged and everything on the inside was in pristine condition.

  • Would you recommend us? Yes
10

Service parfait

Je ne parlerai pas du PC car il correspond à mes attentes. Je préfère m'attarder sur les conseils (puisque que j'ai pu personnaliser en rapport à mes besoins) et sur les échanges WhatsApp de qualité qui m'ont permis de garantir une bonne livraison. Merci je recommande votre société.

  • Nous recommanderiez-vous? Oui
10

Prima laptop, en communicatie.

Zeer tevreden met de aflevering, communicatie en werking van de laptop. Dankzij de configurator, heb ik er 1 naar mijn wensen kunnen samenstellen.

  • Aanbevelen? Ja
10

Really good computer and really good service

My computer is as good as I imagined it, it runs GNU/Linux smoothly and I don't have any random unknown hardware problem popup when I use it. The pricing is legit compare to the specs and the service. I received it in less than a week and it was very easy to ask for small change on my order before the laptop was sent to me (thanks a lot Wessel!). I am using it for months now and so far I didn't have any thing to say about it except it's perfect! I will definitely order my next laptops there.

  • Nous recommanderiez-vous? Oui
10

Proffessional to the core!

Lightning fast response, knowledgable and honest communication, very nice customized hardware and finally a brilliant first impression with the dasharo firmware! Nothing but the absolute warmest recommendations from Morning Coffe Engineering AB

  • Would you recommend us? Yes
10

Very cool product and exzellent support

The NV41 with Qubes OS preinstalled and the customization options for cover and handrest is just exeptional. If you are looking for a reasonably secure laptop, I would definetly have a look at it. Qubes OS preinstalled and officially supported surely something you have already on your mindestens, but having hardware with personal laser engravings makes it really cool as well. I hat a problem with the firmware version of the laptop and the NitroKey, but that was quickly solved with the support. Good to know there is professional support available.

  • Would you recommend us? Yes
10

this is all i wanted and all i needed, just wish you folks existed sooner

like the 1 sentence above says, this is very much what i always wanted, thank you! the custom engraving and providing a blank keyboard as an option for me was chef kiss :) it's the second laptop i got with a blank keyboard, the other one was an MNT Reform thank you so much folks, i love you ! <3

  • Would you recommend us? Yes
10

Great Service

Whenever I've had a question, Wessel himself has responded.

  • Would you recommend us? Yes
9

The best laptop I've ever had

Pretty cool company

  • Would you recommend us? Yes
10

Fast Shipping and great customer service

The customization was simple and straight forward, love the extra security features like tamper evident tape on multiple layers of the packaging, separation of the security phrase for initial disk encryption, etc. The product works as described and I am very satisfied overall with my purchase … the build quality of the laptop itself is also good. Only feedback so far is the short battery life.. I know this can be due to a lot of factors like screen settings, processor, etc… but would at least like an option to choose larger capacity battery in the future if possible. Also, not have a dc charging brick adapter… Instead use lightening USB-C fully for the main charging. (Vs. secondary) Overall : 5 stars… Certified Qubes OS works perfectly. Thank you Nova Custom.

  • Would you recommend us? Yes
10

Simply great!

Awesome experience. I had the owner of NovaCustom on the phone regarding a payment issue. He was extremely helpful and figured out a way to solve my problem. Besides, the laptop is really nice!

  • Would you recommend us? Yes
10

Highend Notebook nach eigenen Bedürfnissen

Mein nv41 Notebook ist für ein mobiles Gerät mit enormen Resourcen ausgestattet, wobei die Konfiguration der bestellenden Person weitgehend freie Hand lässt. Insbesondere für Menschen mit einer Vorliebe für freie Software und soweit es geht auch befreiter Hardware, ist der Hersteller erste Wahl. In manchen Bereichen der Konfiguration des Geräts bietet Novacustom Möglichkeiten auf Basis moderner Hardware die Mensch an anderen Stellen nur ganz selten ähnlich findet. Besonders hervorzuheben ist die Beratung und auch der nachträglich Support. Der ist bemerkenswert kompetent und antwortet verdammt schnell. Du merkst das hier Leute arbeiten für die das ganze nicht nur ein Geschäft, sondern offenbar auch ein Teil ihres Lebens ist. Ich bin begeistert von meinem Gerät und dem ganzen Laden!

  • Würden Sie uns weiterempfehlen? Ja
10

Uitstekende support na verkoop

Alleen maar lof voor de support van NovaCustom. Na de aankoop van een laptop bij hen installeerde ik Ubuntu 24.04 maar kreeg ik het geluid niet werkend. Nova Custom heeft dit tot op het bot uitgezocht en vond een oplossing. Ook de verzending en antwoorden op vragen vooraf waren snel. Ik heb nooit ergens anders zo'n service gezien.

  • Would you recommend us? Yes
10

Top service!

Zes jaar oude laptop moest een nieuwe kabel hebben omdat het scherm knipperde. Tijdens de reparatie ging helaas het scherm stuk. Een hele nieuw scherm en behuizing ontvangen. Moest dus alleen maar de kosten betalen voor het vervangen van het kabeltje.

  • Aanbevelen? Ja

Best reviewed out of 4 members

- novacustom.com/de | 9.9

- novacustom.com | 9.6

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