NovaCustom

I have a few decades under the belt when it comes to dealing with IT suppliers and FOSS / open source products, and I can tell: I haven't seen that level of commitment to customer satisfaction since the 1990s! Products are great, assembled with care, maintainable (which is not a quality we often see nowadays), stable and, of course, fully customizable. All these things are already worth a five stars rating. But what makes the real difference in my opinion is not there (many suppliers can make good products... and still, I wouldn't buy from them): what truly differentiates NovaCustom is Wessel and his team working behind the curtain, their customer-satisfaction mindset, their technical expertise, and their willingness to go the extra mile to make a happy client... even happier! When I asked questions, investigating compatibility issues I encountered on my Linux distribution of an accessory they shipped, they not only replied to me but even joined the investigation and eventually shipped to me (at their own expenses!) an alternative product they had taken care to test themselves before. I thought suppliers who genuinely care were an extinct species: it seems I was wrong; we have NovaCustom ;-) Thank you, guys: keep making great products and amazing service like you do!

Laptop ns70 serie. Ben er blij mee! Goede degelijke kwaliteit. Alle onderdelen die ik had besteld, zitten erin. Het is tot nu toe zeker de beste laptop die ik heb (gehad). Ook heel verfrissend dat er geen bloatware op zit. Dit maakt het opstarten veel sneller. Levering redeljjk snel. Top bedrijf. Voor de toekomst weet ik waar ik moet zijn

Very good service. It was quite easy to customize and order the laptop and I receive it at home after a couple of days exactly the way I want it.

Het grootste voordeel is dat je een laptop kunt samenstellen naar je eigen behoefte. De service van NovaCustom is uitstekend. De laptop besteld en enkele dagen later is deze geleverd en geïnstalleerd naar mijn specificaties. Wat mij de doorslag gaf is hun visie op privacy en duurzaamheid Eén klein mispuntje: In de documentatie stond vermeld als er geen paswoord meegeleverd werd is het user paswoord blanco. Dit klopt voor de windows installatie. Linux is geïnstalleerd met paswoord. Dit paswoord is nergens te vinden in de bijgeleverde documentatie. Gelieve dit in de toekomst te voorzien.

From the get go, this company has assisted me all the way through the configuration process as well as the post configuration process. They are very friendly and value their customers. At the end, I got almost exactly what I wanted with the exception of some minor issues that are solvable by me. I didn't like the UPS service because they require me to be home the whole day and I had to choose an access point which was all the way into town with a bike and home again. The rest of the configuration was what I had ordered, very few mistakes and excellent support service that solved all my issues. I didn't like that the Dasharo firmware had a lot of issues on the 1.7.1 release, they shouldn't release something with those kind of issues. When I upgraded to 1.7.2, I skipped 1.7.1 and ran with an older build. With 1.7.2 I get the feature that the laptop doesn't charge the battery any more than 98% which is so very handy for using the laptop for work with a docking station. At one time my WiFi card failed to initialize mysteriously but a reboot solved it. I also tried to close the laptop lid today and it didn't enter sleep mode like it should. Although suspend from the menu works like it should so I use that instead until I can troubleshoot this issue. All in all, a few minor issues which seems to be solved most of the time. Heavily outweighed by the excellent support these guys give you. They even work on Saturdays and respond rapidly to email, it's a matter of waiting a few hours or early to the next day.

Exakter Liefertermin. Alles wie vorgesehen, Maschine in perfekter Ordnung! Volle Zufriedenheit.

It really is better then I expected. From researching, I could see novacustom was customer focused and very good at service delivery. They were excellent at handling my delivery query and other queries and you can see attention to detail everywhere you look when looking at the laptop, the service, etc Everything from ordering, to customising to delivery, to the end product feels like customer first is a priority. The laptop (nv41) itself surpasses my expectations. I didnt like the light baby blue color and look. I thought it was maybe purple-ish. Either way, wasnt too much of a fan, but I bought it for other reasons. The look in real life is much better then I thought. But the really great thing is the laptop is built for the user and optimised for a free OS (linux bsd etc). I love the dasharo core boot. SOO easy to update the firmware. Everything works great and I find the hardware support and linux integration better then my lenovo e14 gen5 laptop. I still prefer the look of the lenovo though. But that's very minor and not worth the difference for me. I also prefer the keyboard of the lenovo, but this one is fine. I guess, it would be nice, if the hard drive bay was easy to access. Its still easy now, but one needs to remove the whole back cover. It would be nice if it was even easier, so I can swap the hard drive frequently and try different OS'es on the machine quickly. I shopped around but in the end, I'm happy with buying through them and wish them luck.

+Schnelle und einfache Kaufabwicklung. +Schnelle Zusendung +Gut verpackt bei mir angekommen. +Laptop läuft perfekt so wie konfiguriert, könnte nicht besser sein. +Ich bin sehr zufrieden mit dem Produkt, einem Laptop der NV41 Serie. +Gerne das nächste mal wieder. Empfehle NovaCustom gerne weiter. Danke dem NovaCustom Team!!!

I discovered the NovaCustom while poking around for Linux laptop first inspired by the likes of System76 and Framework. I visited a number of companies websites. The first thing about NovaCustom is that I find their website amongst the most readable, complete and well designed - other websites tended to hand, failed to find offers or where "cheap" on information front. Second important thing that I verified is that they offer reasonable pricing - especially for auxiliary products like disks and memory. I checked should I get a laptop with lowest spec and buy ram locally or get them from NovaCustom and it turned out that the price was competitive it was not worth the hassle to buy locally. Contact was also pretty nice, I had some concerns about suspend details and dasharo features - I received a competent and enticing response - which eventually led me to purchase. The offer is quite impressive , for example free shipping around the world - not very common I would say. The out of the box warranty of 3 years is also extraordinary - here in Poland 1-2 years is standard anything else is extra paid. The shipping time was also top notch. Declared assembly time 2 days, actual 1,5 ( till 11 next day ). Website estimated total delivery time was also meet. It is important to note that request was made on 15 december a "busy" to say the least time of the year. The package was well secured, laptop charged and configured as requested. The device exceeded my expectations. Since receiving, I only had chance to test battery life - this is also point for NovaCustom for honesty. Website states 7 hours of battery life and it is the least you can get ( assuming rationing the power usage ). I managed 8 hours. From what I could test so far everything is perfect. I can only assume the rest of the promises will be met ( although I would prefer not to test the waranty :) )

From the customer service provided to the quality of the laptop they built for me, I wish every experience in my life was as good. I wouldn't hesitate to buy another laptop from this company. I'm very happy.

Great customer service, and really fast turn around from ordering the laptop to coming to my doorstep.

This was the best ordering experience ever. Thursday evening I ordered online. I customized all that I could. custom logos on windows key, bios and even on he laptop case. Friday they shipped. Thursday the week after I received it! Everything worked perfectly. And the customization looks perfect

De website is zeer intuïtief en snel. Mijn laptop (NS51PU) voldoet aan alle eisen, al had ik wel graag een functie gehad waarmee hij automatisch zou stoppen met opladen op een bepaald batterijniveau. De wifi is ook heel traag wanneer hij geen perfect signaal heeft. Voor de rest is hij stevig, licht, snel, ... perfect voor mijn gebruik en zelf nog upgradebaar.

Der Laptop wurde, wie von mir gewünscht, zusammengestellt und läuft einwandfrei. Lieferung und Verpackung war perfekt. Eine Frage wurde vom Service sehr schnell und freundlich beantwortet.

Je remercie Wessel et NovaCustom, pour la disponibilité et la réactivité pour répondre à toutes mes questions, avant l'achat du portable. J'apprécie les multiples possibilités de customiser la machine avant de commander. J'ai ainsi choisi le modèle, série NS70, qui correspond parfaitement à mes besoins. Le produit reçu est arrivé dans les délais, parfaitement bien emballé, et il correspond exactement a ce que j'attendais. Ses performances sont impressionnantes et j'aime que cet appareil dispose d'un service de mise à jour des pièces sur une longue période de temps.

Ich bin wie immer begeistert und vertraue dem Team von NovaCustom!

The battery overheated on occasions, the fan command was working great and I found a way to make battery not overheat anymore. I'm satisfied with the results, the looks and the functions. Good job!

Fast delivery. Configuration is as ordered. Default wifi is a bit weak. I wish I would have an upgrade option.

Conforme au réglage demandé, très bon rapport qualité/prix.

Strak vormgegeven website met dito laptop-configurator (vrijwel alle hardware opties die je je kunt wensen). De laptop zelf ziet er goed uit, voelt degelijk aan en is gebouwd zoals besteld. Voor de privacy-enthousiastelingen: de NV41 laptop is Qubes OS certified. Voordeel: zekerheid dat de laptop Qubes OS goed ondersteunt en met elke Qubes OS bestelling wordt het project financieel gesteund. Twee verbeterpunten/wensen. 1) De optie "tamper-evident-schroeven en -verpakking": er wordt momenteel geen foto naar de klant gestuurd van de schroefgaten voorzien van glittersubstantie. Hierdoor heeft deze optie minder toegevoegde waarde (optie-uitbreiding met foto versturen staat voor in de toekomst wel op de planning). 2) Het zou fantastisch zijn als Heads toegevoegd wordt voor meer security (dit staat mogelijk voor in de toekomst op de planning). Afsluitend: NovaCustom is met hun uitgebreide reeks aan (privacy-vriendelijke) opties een verademing in de huidige markt. Voor een volgende laptop weet ik waar ik moet zijn.

I was pleased with the responses to my questions and the updates I received after I placed the order. I was slightly disappointed when I was told the shipping would be delayed one day. However, I was pleasantly surprised when it arrived only three days later - I live in Idaho, USA so that was quite a feat. The laptop was all it was advertised to be and I am very happy with it. Thanks

Livraison conforme à la commande et le délai de livraison a été respecté. Nova custom a fourni un service fiable et de qualité. Bravo !

J'ai découvert NovaCustom en regardant sur le site de Coreboot dans la partie dédiée aux utilisateurs. Ce vendeur était listé comme proposant des laptops configurables compatibles Linux et proposant Coreboot à la place d'un BIOS classique. Après avoir comparé avec plusieurs autres vendeurs j'ai finalement acheté un portable modèle NS51 chez NovaCustom et j'en suis très content. Coreboot fonctionne très bien et il permet de désactiver facilement le Intel Management Engine. La machine est arrivée rapidement, parfaitement emballée dans un triple carton de protection. Elle est stable, très rapide avec un i7-1260P, le châssis est de bonne qualité et l'écran a des bordures très fines. C'est parfait. Les seuls points que je regrette sont: 1) La présence d'un port USB-A 2.0 sur le côté droit. Pourquoi ne pas avoir mis un port USB-A 3.2 Gen 1 comme sur le côté gauche ? 2) La présence d'un lecteur de carte Micro-SD dont je n'ai pas l'utilité. Pour mon utilisation il aurait mieux valu un port USB-C supplémentaire. Mais ce sont des points mineurs et je suis très content de mon achat.

Produit conforme à notre demande, livraison rapide

Support requests are a bit slow.