Filters

10

Customer service is unmatched!!

I ordered a kitchen for my daughter’s 1st birthday and sadly was missing just a small part. I emailed petite Amélie and the very next day they dispatched a whole new kitchen to me and arranged for the first one to be collected. I was very anxious about not receiving the part to begin with but they responded every time I emailed so quickly and were so so helpful. The kitchen is absolutely stunning and I’m so glad I ordered! Thank you so much! X

  • Would you recommend us? Yes
1

Absolute trash, avoid and a pox on this company

I bought a "circus toddle truck" for my one year old's birthday. The instructions say "not suitable for learning to walk," which is great for a push along toy for a baby... The actual toy is of the worst quality of construction imaginable. It is built in the manner of Ikea flatpack furniture, is weak and fragile, and entirely unsuitable for a young child. In the bin already.

  • Would you recommend us? No
10

Great customer service and quality products

I recently bought a toddler bed and mattress and a children’s table and chairs and received excellent customer service. I accidentally bought the bed and mattress separately, instead of opting for the bundle which was slightly cheaper. I contacted the company and was refunded the difference and items dispatched the same day. Received everything within 24 hours and the products and quality are perfect. Highly recommend

  • Would you recommend us? Yes
10

Beautiful kitchen,High quality and great service. My grandaughter loves it. Thank you!

Great and Quick service

  • Would you recommend us? Yes
9

Excellent

Quick dispatch

  • Would you recommend us? Yes
9

Efficient and quick

Good service , good communication quality product

  • Would you recommend us? Yes
8

Really happy with this bed

Really lovely little bed. Easy to assemble. With the price though I expected it to be sold wood which it isn't.

  • Would you recommend us? Yes
10

Good efficient ordering and delivery

The dolls furniture is as expected and the grandchildren love it.

  • Would you recommend us? Yes
10

Efficient and high quality

Very pleased with both the service and the very high quality of the goods. The online ordering was smooth and efficient and the delivery of my goods first class. I would definitely highly recommend this company

  • Would you recommend us? Yes
9

Very positive experience. Fast delivery.

I purchased two additional chairs and it looks beautiful in the playroom. Sturdy furniture and good size too. it'll last good more couple of years for sure.

  • Would you recommend us? Yes
10

Quick delivery and beautiful clothes

Love the variety of clothes here and the sale prices are great. Quick delivery time and cute packaging!

  • Would you recommend us? Yes
10

First rate product and service

A lovely kitchen. My granddaughter is thrilled with it. It is great quality and at a good price. Delivery was very quick.

  • Would you recommend us? Yes
10

Amazing couldn't fault it

The bed and under drawer arrived quickly and are absolutely beautiful. Sadly we had a broken plank of wood for the under drawer storage but the customer service team (Evi particually) was brilliant and arranged for a replacement part to be sent out very quickly. Thanks so much for your help, a very happy customer.

  • Would you recommend us? Yes
10

Definitely recommended

The ordering process, delivery service and product are first class. The foldable cot is spot on for our needs and is easy to assemble and foldaway when space is of the essence. Petite Amelie definitely has my recommendation.

  • Would you recommend us? Yes
10

Fabulous quality and great service!

Would highly recommend

  • Would you recommend us? Yes
10

Excellent, exactly as described,

Delivered was quick and product perfect . I would use this company again .

  • Would you recommend us? Yes
1

My granddaughter injured herself as the Alpaca tipped over

This product is dangerous in my opinion. Whilst my granddaughter was rocking on her Alpaca it tipped over and she fell into a TV cabinet causing a sever laceration to her mouth which required medical attention. She is 2 so is very stable so this can’t be attributed to her being unsteady or unsupervised as her mum was sat with her when this happened. Very grateful that her injury wasn’t as bad as it could have been!

  • Would you recommend us? No
1

DO NOT BUY!!!!! AWFUL COMPANY & CUSTOMER SERVICE

Purchased a play kitchen for my daughter’s birthday and have had nothing but problems. Initially they provided the wrong parts so I wrote an email and was advised this part could be sent out if I could provide the batch number. Upon locating the batch number, this didn’t exist so I was advised that a new kitchen would be sent out but I would have to dismantle and return my old kitchen so that this could be checked over. Weeks went on and I heard NOTHING. When I chased I was advised that apparently this wasn’t said and it was said that I’d have to return my kitchen before receiving a new one despite the fact that it was their fault for sending out the wrong part?!!!! So I’m expected to leave my child without her toy because Petite Amelie sent me out the wrong item?! Fast forward almost a month and I am still without the correct part of my daughter kitchen?! The function of the kitchen doesn’t actually work because I was sent the wrong part. I have been asking to speak with a manager for the last 2 weeks and have now been told the manager is “unavailable but will contact me”. There is nothing to suggest when or what the resolution will be. Petite Amelie’s unique selling point is that the items are “made by a mum” yet surely a mum can understand the struggles of having to get rid of a toy that their child is playing with? Long story short, the customer service is poor, my issue still isn’t resolved and my daughter has a kitchen that cannot be used properly because I was sent the wrong item. DO NOT USE THIS COMPANY!!!

  • Would you recommend us? No
10

Kind customer service

Great experience buying and returning my item (returned because no longer needed item). Quick delivery and kind and responsive customer service.

  • Would you recommend us? Yes
10

Excellent

We love Petit Amelie, the high quality wooden toys are not only beautiful but sturdy too.

  • Would you recommend us? Yes
10

Stunning

Absolutely amazing from start to finish, the quality of this product is lovely and then instructions were easy to follow, I will deffo be a future customer 10/10

  • Would you recommend us? Yes
10

Good efficient service

Lovely rocking alpaca which was quickly dispatched. Good communication over delivery

  • Would you recommend us? Yes
10

Great buy, lovely bed and no problems.

I had a great experience delivering came earlier than expected so even better and it was very easy to assemble.

  • Would you recommend us? Yes
10

Excellent experience, amazing quality, fast delivery,

Everything was made with love, warmest, best quality of wood, safeness, My niece Really enjoys her bed

  • Would you recommend us? Yes
10

Wonderful products, great service.

I bought a dollhouse and furniture for my daughter’s 3rd birthday. My husband and I built it with ease when it arrived, the instructions were easy to follow. Lovely quality and aesthetic. My daughter loves it and we have had hours of fun playing with it already. I had to call the service centre as one of the furniture sets I wanted was out of stock, they were really helpful and efficient. Thank you!

  • Would you recommend us? Yes

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