Filters

9

Excellent

Quick dispatch

  • Would you recommend us? Yes
9

Efficient and quick

Good service , good communication quality product

  • Would you recommend us? Yes
8

Really happy with this bed

Really lovely little bed. Easy to assemble. With the price though I expected it to be sold wood which it isn't.

  • Would you recommend us? Yes
10

Good efficient ordering and delivery

The dolls furniture is as expected and the grandchildren love it.

  • Would you recommend us? Yes
10

Efficient and high quality

Very pleased with both the service and the very high quality of the goods. The online ordering was smooth and efficient and the delivery of my goods first class. I would definitely highly recommend this company

  • Would you recommend us? Yes
9

Very positive experience. Fast delivery.

I purchased two additional chairs and it looks beautiful in the playroom. Sturdy furniture and good size too. it'll last good more couple of years for sure.

  • Would you recommend us? Yes
10

Quick delivery and beautiful clothes

Love the variety of clothes here and the sale prices are great. Quick delivery time and cute packaging!

  • Would you recommend us? Yes
10

First rate product and service

A lovely kitchen. My granddaughter is thrilled with it. It is great quality and at a good price. Delivery was very quick.

  • Would you recommend us? Yes
10

Amazing couldn't fault it

The bed and under drawer arrived quickly and are absolutely beautiful. Sadly we had a broken plank of wood for the under drawer storage but the customer service team (Evi particually) was brilliant and arranged for a replacement part to be sent out very quickly. Thanks so much for your help, a very happy customer.

  • Would you recommend us? Yes
10

Definitely recommended

The ordering process, delivery service and product are first class. The foldable cot is spot on for our needs and is easy to assemble and foldaway when space is of the essence. Petite Amelie definitely has my recommendation.

  • Would you recommend us? Yes
10

Fabulous quality and great service!

Would highly recommend

  • Would you recommend us? Yes
10

Excellent, exactly as described,

Delivered was quick and product perfect . I would use this company again .

  • Would you recommend us? Yes
1

My granddaughter injured herself as the Alpaca tipped over

This product is dangerous in my opinion. Whilst my granddaughter was rocking on her Alpaca it tipped over and she fell into a TV cabinet causing a sever laceration to her mouth which required medical attention. She is 2 so is very stable so this can’t be attributed to her being unsteady or unsupervised as her mum was sat with her when this happened. Very grateful that her injury wasn’t as bad as it could have been!

  • Would you recommend us? No
1

DO NOT BUY!!!!! AWFUL COMPANY & CUSTOMER SERVICE

Purchased a play kitchen for my daughter’s birthday and have had nothing but problems. Initially they provided the wrong parts so I wrote an email and was advised this part could be sent out if I could provide the batch number. Upon locating the batch number, this didn’t exist so I was advised that a new kitchen would be sent out but I would have to dismantle and return my old kitchen so that this could be checked over. Weeks went on and I heard NOTHING. When I chased I was advised that apparently this wasn’t said and it was said that I’d have to return my kitchen before receiving a new one despite the fact that it was their fault for sending out the wrong part?!!!! So I’m expected to leave my child without her toy because Petite Amelie sent me out the wrong item?! Fast forward almost a month and I am still without the correct part of my daughter kitchen?! The function of the kitchen doesn’t actually work because I was sent the wrong part. I have been asking to speak with a manager for the last 2 weeks and have now been told the manager is “unavailable but will contact me”. There is nothing to suggest when or what the resolution will be. Petite Amelie’s unique selling point is that the items are “made by a mum” yet surely a mum can understand the struggles of having to get rid of a toy that their child is playing with? Long story short, the customer service is poor, my issue still isn’t resolved and my daughter has a kitchen that cannot be used properly because I was sent the wrong item. DO NOT USE THIS COMPANY!!!

  • Would you recommend us? No

Response from the business owner

Dear Izzy, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused and the delay in receiving a resolution. Our management team has reached out to you via email with a new solution tailored to your situation. We hope this resolves the issue and brings your daughter the enjoyment she deserves with her play kitchen. Please don't hesitate to reply to the email from our manager if you have any further questions or concerns.

10

Kind customer service

Great experience buying and returning my item (returned because no longer needed item). Quick delivery and kind and responsive customer service.

  • Would you recommend us? Yes
10

Excellent

We love Petit Amelie, the high quality wooden toys are not only beautiful but sturdy too.

  • Would you recommend us? Yes
10

Stunning

Absolutely amazing from start to finish, the quality of this product is lovely and then instructions were easy to follow, I will deffo be a future customer 10/10

  • Would you recommend us? Yes
10

Good efficient service

Lovely rocking alpaca which was quickly dispatched. Good communication over delivery

  • Would you recommend us? Yes
10

Great buy, lovely bed and no problems.

I had a great experience delivering came earlier than expected so even better and it was very easy to assemble.

  • Would you recommend us? Yes
10

Excellent experience, amazing quality, fast delivery,

Everything was made with love, warmest, best quality of wood, safeness, My niece Really enjoys her bed

  • Would you recommend us? Yes
10

Wonderful products, great service.

I bought a dollhouse and furniture for my daughter’s 3rd birthday. My husband and I built it with ease when it arrived, the instructions were easy to follow. Lovely quality and aesthetic. My daughter loves it and we have had hours of fun playing with it already. I had to call the service centre as one of the furniture sets I wanted was out of stock, they were really helpful and efficient. Thank you!

  • Would you recommend us? Yes
10

Very comfortable!

The mattress arrived quickly. It is very comfortable, and our daughter sleeps incredibly well on it.

  • Would you recommend us? Yes
10

Perfect

Very professional very pleased with product fast delivery will definitely order from again

  • Would you recommend us? Yes
4

Does look quite cheap and one of the support rods didn’t fit

We like the style of the bed however it does feel very cheap for the price. One of the support rods had holes made in the wrong place so was not useable. We would have returned if we weren’t exhausted parents of small children.

  • Would you recommend us? No

Response from the business owner

Dear Nikki, Thank you for taking the time to leave a review. We're terribly sorry to learn you're disappointed with your order. Our Customer Service team is eager to help. They're available to discuss your concerns and explore solutions to ensure you're happy. You can reach them by replying directly to this email: [email protected] We value your custom and hope to have the opportunity to regain your trust. Kind regards, The Petite Amelie Team

10

Excellent toddler bed and mattress

I ordered a toddler bed and mattress for my grandson. It arrived the next day . Well packaged and easy to put together. The quality and sturdiness is excellent. My grandson loves his new bed and is sleeping so well in his new bed.

  • Would you recommend us? Yes

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