The experience itself was very smooth and pleasant. Noë (I think it was the name of the young boy who helped me) was a super super nice guy, so congratulations for the nice experience you offered.

Good solution of my problem, needed a new printer. Good explanation and purchasing process.

Ordered an item Saturday with the offered next day delivery. Delivery never happened and was moved to the Monday. Delivery didn't happen again. Phoned Coolblue CS and was helped as much as possible, the problem was with the delivery service. CS was going to keep an eye on the package tracking and I was advised to do the same. Next day, Wednesday, go into tracking and see item being returned to Coolblue due to inability to deliver. Phoned Coolblue CS & was again very helpful. A new item will be sent as a replacement. Hoping this one will arrive. Turns out delivery service just didn't try to deliver, they just couldn't be bothered and sent it back.

Good communication and clear

The staff was friendly to explain questions we had and all experience was great though out from entering the door

Ik woon in Nederland ik ben Nederlander en spreek Nederlands! Dus verwacht ik ook Nederlandse email en post.

The unit functions well. I don't find the app that comes with it of any use and a model without it would make more sense. the panel on the unit automatically switch off whilst the unit is in use. I find it hard to know if the unit i off or if it was switched off. a light on when the unit is on would help knowing.

Just great service

Up until now, Coolblue’s customer service was something we never had to worry about—it was the main reason we chose to shop here. However, after this experience, we unfortunately have to put Coolblue in the same category as every other store. Our recent microwave delivery was delayed, and when it finally arrived, the product was damaged with dents and bent legs. When checking the website, the only suggested solution is to return the product. However, this poses major practical issues for us: Weight and Portability: It is a heavy microwave, making it very difficult for us to carry to a PostNL point or a store in Almere Centrum. Daily Necessity: This is an appliance we rely on every single day. We cannot afford to process a return and wait a week or more for a replacement to be delivered. We specifically ordered from Coolblue to avoid dealing with these kinds of hassles. While we've had good experiences with past orders, this delivery has severely impacted our trust in your service.

Friendly and excellent service.

paid for evening delivery, but it was delivered earlier than promised

Very friendly and capable team delivery team.

Good price!

The delivery was in the perfect spot, I like the message that I got before the delivery came. The package arrived in perfect condition just the corner of the box was wet a little bit

I ordered a product on sunday which was supposed to come next day but it didnt. It is not clear if it is coolblues fault or DHL fault. Since you asked me right now for my experience and keep on sending me emails like this if I ignore this message I decided to fill this out and give you one star in this particular request of feedback.

I buy all of my electrical goods from CB because of the customer experience. The lad who served me was above and beyond helpful. I have one small complaint in that I was waiting a long time to be helped. I went at a quiet time of day and there were many staff around doing other things and chatting, but I counted only two people on the shop floor who were looking after customers.

nee

Vervanging van kapotte koel-vries combinatie binnen een dag geregeld dankzij de betrouwbare levering van Coolblue; nieuwe netjes in de keuken klaargezet voor montage, de oude afgevoerd. Prima!

After placing my order, I went to one of your stores to pick it up. However, the staff told me that my order had been mixed up and sent to another store. I was disappointed, but they assured me that my order would be delivered to my home within two days. I had already rearranged my schedule because of this mistake, but unfortunately, the order still didn't arrive after those two days. Normally, I have good experiences with Coolblue, and I know these things don't happen often. However, this time the service was very disappointing. I expected better communication and a quicker solution, especially since the mistake was not mine.

For years I was happy and returning customer. Spent thousands of Euros for products and services. Last weeks turned out to be disappointing so to say. First my subscription which I have already fully paid out is still returning and debited from my bank account despite the fact I have received a confirmation email from customer service that everything has been cleared out and paid on my side. Yet I received an email remainding about pending payment. But it shouldn't be the case at all. Now my order hasn't even been shipped, despite the fact it was supposed to be delivered on Monday. Today CS got problems with finding this order and for several hours I didn't get any update.

It was good and smooth

De aankoop is een tweedekans. Prima optie, alleen dan moet het wel kloppen. De tweedekans zou wel geopend zijn, maar niet gebruikt zijn. Dit is echter niet zo, het product is wel gebruikt. Dat was te zien, want er zaten nog waterdruppels in. En het bijgevoegde Ecovac schoonmaakflesje wat erbij zat was nog maar voor de helft gevuld. Dat wil dus zeggen dat het product WEL gebruikt was. Helaas is de keuze online, alleen terugsturen en nieuw product of terugsturen en geld terug. Ik wil geen van beiden. Maar ik wil wel een nieuw schoonmaakflesje. Ik zie ook geen mogelijkheid om telefonisch contact op te nemen.

This was my first negative experience at Coolblue, and I really hope it will be my last. :( I was so excited to pick up my new iPhone 18 Pro in the store in Amsterdam but the employee who helped us seemed quite irritated. His answers were short, his attitude was unwelcoming, and at one point he even banged the scanner on the desk, saying in Dutch: “Soms moet je dat wel doen. Mag niet van mijn manager, maar ik doe het toch wel.” I understand everyone can have a bad day, and I genuinely hope we just happened to walk in at the wrong moment. Still, customers shouldn’t have to feel the effects of it, especially when they’re excited about a purchase. I so so hope this was just a one-off, because I’ve always loved shopping at Coolblue. Still love your store, guys and keep recommending you!

Very good and explanatory website, helps finding the best item. Delivery very quick.

good service, efficient, satisfied with the product