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8.4
6,011 reviews in the last 12 months
85% recommends your company

Reviews for Coolblue

  • Total score 9.2
  • Total number of reviews 130,552
  • Recommendations 95%
  • Page views 3,196,546

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2

Not happy

Order delivery on wrong adres without signatuur shit!!!

  • Would you recommend us? No
  • N/A
Hong Wisse , Zwijndrecht
10

Very nice friendly service

Got a good advice and been helped by a really nice stuff!

  • Would you recommend us? Yes
  • No coffee cups available
Ania , Amsterdam
6

The package was dropped

We were not at home but the package was dropped af our doorstep by DHL.

  • Would you recommend us? Yes
  • DHL
JW , Arnhem
1

Super slecht.

Retouren twv 1000+ eur raken zoek, PostNL geeft retour afgeleverd aan, Bol beweerd niet te hebben ontvangen maar tekent af in bulk ontvangst. Oftewel: Coolblue is het zoek of medewerker van Coolblue heeft het gejat en de koper mag ervoor opdraaien. Veel over dit soort praktijken te lezen op oa Tweakers. Mij ook overkomen helaas met product van 1300 EUR dat retour ging.

  • Would you recommend us? No
  • N/A
Geert , Oss
10

The staff is very kind to help me move the oven to the first floor! Excellent service as always.

The staff is very kind to help me move the oven to the first floor! Excellent service as always.

  • Would you recommend us? No
  • N/A
Yuelu Xu , Breda
10

Quick and friendly service

Quick delivery and pick up in store.

  • Would you recommend us? Yes
  • N/A
Tudor , Duivendrecht
10

Fast delivery

Fast delivery in good conditions and the product itself, easy to instal due to advices and tips from the website.

  • Would you recommend us? Yes
  • N/A
Gelu , Veldhoven
10

Pleasant experience

Fast service

  • Would you recommend us? Yes
  • Nee
Gideon , Amstelveen
4

Good

The products is good. when I order the fridge it was doorstep delivery but the delivery company say that it's not allowed, they left it in front of the building and left. It was one floor.

  • Would you recommend us? Yes
  • N/A
Ibrahim , Hardenberg

Response from the business owner

Hi Ibrahem, Glad you’re happy with the product, but we get that the delivery part was a letdown. Especially when a big item like a fridge is left outside your building. That’s not the experience we want you to have. For American-style fridges, we unfortunately don’t deliver them up the stairs. This is clearly mentioned on our website during the order process, but we understand it might still come as an unpleasant surprise. This is due to the size and the weight of these products. If it’s just one floor, it can feel a bit unreasonable, but the delivery team has to follow the guidelines for these types of products, to ensure their safety. Greetings, Coolblue

10

Perfect

That was a perfect experience for me. They were very kindly and helpfull. Coolblue always will be 1. option for me.

  • Would you recommend us? Yes
  • N/A
Yavuz SAM , Rotterdam
10

capital Q for Quality.

Coolblue is the GOAT. they always show up on time and the delivery people are always so friendly, smart and capable.

  • Would you recommend us? Yes
  • nee
Christopher , Amsterdam
2

item not delivered

item not delivered

  • Would you recommend us? No
  • N/A
Pierluigi , Oegstgeest

Response from the business owner

Hi Pierluigi, We're so sorry to hear that your item hasn't been delivered yet. It seems that there's a problem with the delivery. We have procedures in place to help you with a quick solution. Could you contact us? We are happy to get this resolved for you as soon as possible. With a smile, Coolblue

10

Polite and Fast

Polite,fast knowledgeable and overall amazing customer service in Coolblue Den Haag

  • Would you recommend us? Yes
  • Nope
Symeon , Den Haag
10

Top

Super netjes geholpen door Sander!

  • Would you recommend us? Yes
  • Nee
Gwen , Goes
6

Prima website met slechte bezorging

Ik had een cadeaubon gebruikt bij mij bestelling, maar deze werd eerst niet goed omgezet. Hierdoor kreeg ik een mail met de vraag om nog een bedrag te betalen. Opnieuw ingelogd en zag ik dat het toch goed gegaan was. Helaas is dit nooit bevestigd per mail. Eenmaal kreeg ik mijn bestellen van €600 via DHL en hiervoor was ook geen speciale bezorgservice. Mijn pakje werd beneden aan de trap van mijn complex neergelegd zonder dat ik het hoefde te tekenen. Bij andere bedrijven krijg ik een qr-code die de bezorger van mijn telefoon moet scannen bij leveren. Dat geeft bij dure aankopen een veel beter en veiliger gevoel. Dit is ook de reden dat ik niet nog is zal bestellen bij coolblue.

  • Would you recommend us? No
  • Zie opmerkingen van hierboven
Romy , Oude wetering
10

Everything went smooth

From start to finish all went smooth , driver was very nice and helped to bring the fridge to the first floor.

  • Would you recommend us? Yes
  • N/A
Edgars Buzajevs , Tilburg
9

Uitstekend maar kan beter

Alles ging zoals het moet als je iets online besteld maar ik zou wel willen aangeven om een extra algemene doos om het product te zetten.

  • Would you recommend us? Yes
  • Algemener doos om product zodat niet iedereen weet wat er gekocht is
Miguel , Tiel
10

Great!

Good products and smooth service as always.

  • Would you recommend us? Yes
  • N/A
Vishal , Utrecht
5

Don’t waste customer’s time.

This is for third time in West when I had to wait for at least 20 minutes to pickup my order while watching Coolblue’s employees talking between each other and having fun while the store was almost empty. It’s not happening in Zuid only in West.

  • Would you recommend us? Yes
  • Communication between each other.
Dave , Amstelveen

Response from the business owner

Dear Dave, We are sorry to read that you had a bad experience in one of our stores. Could you provide is with your ordernumber so that we can take a further look into the situation? You can sent your reference to [email protected]. Kind Regards, Coolblue

10

Great service as always

Order was delivered on time, products are very good. Coolblue is great as always!

  • Would you recommend us? Yes
  • I don't see any
Kata , Haarlem
4

Product was constantly damaged while being transported.

I ordered a washer and dryer set. On the initial delivery, the guys damaged the washing machine. The next day, they brought a replacement and while installing the new washing machine, they damaged the dryer. Now, when trying to make a THIRD attempt, customer service tells me the dryer is out of stock and not coming back but will help me pick out a new one. Which is not very helpful when it is a matching set. Now I need to replace both and pick out a whole new set... Everyone was really friendly- delivery guys and customer service, but that doesn't take away from how incredibly frustrating and horrible this experience has been.

  • Would you recommend us? No
  • better care on delivery
Rachel Douglas , Alkmaar

Response from the business owner

Hi Rachel, Thanks for posting your review. We are also disappointed to see that the delivery went wrong three times. We understand that this situation is frustrating. We can see in our system that the new set was supposed to be delivered today. We hope that everything went well this time. For the inconvenience, we have put a voucher on your account. You can use this voucher for your next order. Kind regards, Coolblue

10

ordered yesterdag and recieved tv today

great LG tv! First time with a smart tv.

  • Would you recommend us? Yes
  • N/A
Joe , Lith
10

They make me smile

Happy customer is due to good team and easy return process with 30 day thinking time.

  • Would you recommend us? Yes
  • Yes, ensure products on website and mobile app match. I discovered product on website which didnt return any result on coolblue mobile app
Nitish , Amsterdam
10

Outstanding service

It doesn't get better than CoolBlue for ordering convenience, well designed website, product advice, delivery...friendly and professional service, and mostly highly competitive pricing on the greatest majority of items

  • Would you recommend us? Yes
  • N/A
Colin , Dongen
2

Delivery was a mess

I ordered a product on Saturday with the expectation to receive the product on Sunday. Alas, it was just a hope. DHL simply didn't attempt a delivery on Sunday and marked that I was not home. Then they redirected the packet to a locker box and then took 3 days to share the code with me. There was no redressal to the problem either from DHL or Coolblue.nl. the locker was very far from my house. Very bad experience

  • Would you recommend us? No
  • Treat customers justfully and not as a vulnerable fellow. I should have had the option to cancel the product without actually receiving it and then returning it.
Akash , Amstelveen

Response from the business owner

Dear Akash, That sounds incredibly frustrating, and we're really sorry you had this experience. You placed your order expecting it on Sunday, which is what we promised. Then DHL not only didn’t show up, but incorrectly marked you as not home. On top of that, the code for the locker took days to arrive, and the location was far from you. We completely understand that this isn't the experience you expected from us. While the delivery itself is handled by DHL, we’re the ones who made the promise to get your order to you on Sunday, so this situation definitely deserves more attention. Thanks for bringing it to our attention. If you'd still like us to look into this, feel free to reach out to our customer service. We'd be happy to help where we can. Greetings, Coolblue

Company details

64 Weena

Rotterdam 3012 CN

010-7988999

[email protected]

www.coolblue.nl

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