Very professional

Top service

Als je contact opneemt met de klantenservice krijg je natuurlijk eerst zo'n chat bot waar je niets mee kan, vervolgens een telefoonnummer die doodleuk doorgeeft dat de wachttijd meer dan 20 minuten is!~ Als je dan een terugbel verzoek doet krijg je te horen dat ze daar niet aan doen. Vervolgens moet je maar zien hoe je aan een e-mailadres moet zien te komen die het vervolgens weer doorschuiven naar een leverancier, Norton in dit geval. Mijn glimlach is al lang en breed verdwenen.

I arrived at the store and tried to use the qr code to "sign in" only to then figure out that the package could be collected from the lockers at the rear of the store.

Door de vertraging had ik een extra rit naar Utrecht moeten maken. Had mij tijd (1uur retour wegens afgesloten A12) en geld gekost. Beneden verwachtingen.

Открываю каталог и ищу нужные предметы

Clear website. Good prices. Frictionless ordering process. Quick delivery.

I bought a Philips Baristina and the whole experience was frictionless.

Products are good, but Expensive. Also, the options for corporate customers are limited to 1 or 2 per product.

Hier online geshopt, maar niet lokaal op voorraad. De volgende dag met openingstijd kon het al opgehaald worden. Tevreden met de snelle service en de prijs.

I bought a tea kettle not so long ago, in the span of two weeks, and it broke a few days ago. The light turns on, but it doesn't boil any water.

I am client more than 20 years - there is no better online webshop help with unsure selection fast delivery, always help with any type of problem after purchase!!!!!

I still didn't get wwhat i order and you ask me to rate you. Radicolous

De verpakking was van zo'n grootte dat deze niet door de brievenbus kon en ik er voor thuis moest blijven. verpakking 20 4.4 25 cm veel te dil in vergelijking met product 12 0.5 12 cm. Lijkt mij ook voor jullie in de kosten te schelen als dit via Post.nl verzonden kon worden.

Ordered a Tefal grill, but the one delivered had a broken grill plate. Coolblue handled the return quickly and smoothly, and I was able to exchange it for a replacement without any issues. Great service!

Great experience. I was a bit disappointed that my shipment was shipped by Coolblue 1 day late.

Mijn ervaring met jullie was over het algemeen goed. De communicatie was snel en professioneel. Alleen de batterij van het apparaat lijkt wat zwak te zijn of mogelijk defect. Binnen twee à drie dagen is het batterijniveau al gedaald naar ongeveer 80%. Volgens de informatie op de website zou de batterij ongeveer zes maanden moeten meegaan. Als de batterij in dit tempo achteruitgaat, zal deze waarschijnlijk nog geen twee weken meegaan.

I trust coolblue. The service is good. All the steps are clear and transparent.

I waited over 20 minutes to collect my parcel from the coolblue store. Awful ticket system, I was expecting to get it from the locker because it was small in size and I had already paid online. Ticket systems means you have to wait for all who are dealing with store enquiries which takes a lot of time, and when you just want to collect your package you already paid for you still need to wait. I will never do this again, complete waste of time.

Ordering and any customer facing bits are as easy to use as possible. However some AI functions seem to be a little bit inexact and sort of stitched on and akward the moment it is being suggested. It is out side of the right place at the right time sort of thing.

*Plenty of information about each item * good reviews and recommendations * Super fast delivery * very reliable

The advertisement stated that the product would be delivered the next day, but my order was actually delivered two days later. I also noticed that another website selling the same product clearly indicated a two-day delivery time. For this reason, I find Coolblue’s delivery information somewhat misleading, as the advertised next-day delivery was not met, while other retailers were more transparent about the actual delivery time.

great products and wonderful, friendly service.

The company sent an order that was more than 700 euros via DHL, DHL did not even delivered the package at the door of the apartment or required a signature, it just left the package at the door of the building and call it a day. Contacting coolblue via chat support is useless as it is just a poorly made chatbot.

I was incredibly surprised by the speed of the delivery. I ordered one night and early the next day my product had already been delivered. Also I truly appreciated the clear communication easily guiding me through every step of the way