Response from the business owner
Hi Faisal,
We’re sorry to hear that the delivery of your Meta Quest 3 did not go as planned. Our sincere apologies for the delay and the disappointment this caused, especially since it was meant as a gift for your nieces. We completely understand how frustrating that must have been.
The original delivery date was scheduled for January 8, but due to circumstances at DHL the shipment was delayed and the package became available at the pickup point on January 10. We understand how frustrating it is when the delivery status keeps changing and leaves you uncertain.
This is not the experience we want to give you. To make up for the inconvenience and delay, we will add a €15 apology voucher to your Coolblue account, which you can use on a future purchase.
Once again, our apologies for the inconvenience, and thank you for sharing your feedback with us — it helps us improve our service.
Kind regards,
Coolblue
