Reviews for Coolblue

Simple and friendly purchase.

Straight forward, simply ordered and received the package next day.

Super snel, eerlijk bedrijf.

Got full service and quick turnaround with my order.

But! Not all the ordered items were present! And it is too difficult to get hold of somebody to make the change! Please make personal contact available.

One stop shop,everything is readily available and on time delivery.

I guess one of the best multimedia brand in the Netherlands, professional and effective services, wide range of multibrand electronic goods at reasonable prices, deliveries are made on time with top notch communication service (email, sms...etc) , no disappointing surprises

I can't say more than the title already says. Coolblue has the most competitive pricing out there and being able to order till before midnight to have product the next day is just amazing.

Great customer service, easy to pick up, beautiful store

Lately my earbuds stopped working. I have returned it in one of Cooblue shops. Two days after I've received an information that they cannot be fixed and I was granted with coolblue credit. Since the same model was no longer available on the website I contacted coolblue team asking for recommendation and informed them that another model of earbuds can be found bit cheaper on different website. Coolblue team was very supportive and shown a problem solving approach. They have proposed to handle to situation and split the difference in price resulting from previous to the new earbuds. This reminded me a bit of the judgement of Solomon as certainly left me very satisfied and keep on wanting to continue being Coolblue client. My case was handled little to no time and support was always great. Possibility to contact via whatsapp was also a bliss. I highly recommend Coolblue not only due to their great offer but also post-purchase support! Well deserved 10 stars!

I’ve bought hardware and video games from coolblue.

Fast delivery happy customer

I am impressed with the fast delivery service, also have an amazing client service and always offers the best prices if I compare to the other e-shops. Recently I ordered a tracker to be picked up in the store and after one hour it was ready. The employee covered all my questions and gave me some extra information. Bravo to coolblue!!!

Everything about my shopping experience was easy and convenient, I just wish my item was packed in more appropriate packaging. It was a small item packed unsecured in a HUGE box and that allowed it to shift around loosely.

Like the products you sell, really think they are of good quality. The time it took to arrive to my pick up point was one day after what they said.

I've purchased a few things on the last few weeks as I was moving to a new place. Delivery on time was critical to make sure I would not lack a basic structure at my new place. Coolblue was not only able to deliver on time, but also offered the best buying experience on the web, at a fair price.

Tried to pay by debit card via Deal (multiple cards), credit cards (multiple), even got the order number! All orders cancelled, with no reason and money returned after 3 days. Total waste of time and customer care don't even care...

Every time I deal with Cool Blue, whether it's ordering something or returning it, it's a good experience. A friendly person delivers something to my door. Love that. Then I had to return something because my husband and I had both ordered the same thing. It was seamless and easy. I cannot express how much I appreciate this company and how well it runs. Five PLUS stars. Thank you!

Ordering through Coolblue was easy and straightforward. Service was excellent and delivery to the door with a smile (also important in these days) ! Thank you Coolblue :-)

Sometimes you can save a few dollars by ordering from other stores, but they do not provide the speedy delivery and exceptional customer service of Coolblue

Normally I love Coolblue, but I had a horrible experience with my recent order. The first delivery was damaged so they offered to bring a new one on a different day. They didn't show up on the 2nd day as planned and as they didn't send the payment link. They didn't show up the 3rd day as planned as they put in the wrong delivery address. Now I have to wait a 4th day at home for them? Horrible service.

De afgelopen 6 jaar hebben we bij Coolblue zowat alles besteld qua electronica wat we maar nodig hadden op de firma. Imac computers, Ipads, Led schermen,professionele koffiezet,... We hebben het hier over 41 bestellingen voor een totale som van € 18.881. Hiervan heb ik 1 of 2 zaken geretourneerd in de tijd, steeds met een uitstekekende service communicatie en service zoals we die van coolblue gewend waren. Tijdens onze laatste bestelronde in januari echter loopt het niet zoals verwacht. 1. Ik bestel foutief een Gopro Black terwijl ik een Gopro Max nodig heb 2. Ik vraag & krijg een label voor de Black & bestel alvast de Max extra. 3. Door seizoensdrukte in de zaak werd deze retour niet tijdig verstuurd. 10 dagen te laat? 4. Ik wil nog een extra Gopro max bestellen dus vraag aan de klantendienst of ik de gopro black alsnog kan terugsturen. 5. Antwoord: Tergusturen kan niet meer in de 30 dagen tevredenheidsgarantie. 6. Ik wil geen geld terug maar dus 2 gopro max in totaal aanschaffen en die black retourneren voor omruiling. 7. antwoord: omruiling kan helaas enkel binnen de 30 dagen tevredenheidsgarantie. 8. Na 2 negatieve antwoorden per mail gebeld naar coolblue kantenservice. Helaas is er niets mogelijk... Coolblue is het bedrijf bij uitstek waar de klant centraal staat en hij verder geholpen wordt dacht ik, waar klant koning is. Bij deze voel ik de service dus helemaal niet, en kijk ik alsnog uit naar een constructieve oplossing waarbij wij geholpen zijn en coolblue er netto nog extra aan verdient, & een tevreden trouwe klant met 18K EUR gespendeerd budget behoudt. Met vriendelijke groeten, Pieter-Willem Ots 4. had ik een Gopro Max nodig, maar had een black gekocht. Retour gevraagd en label ontvangen maar deze werd niet binnen de vereiste 3 weken opgestuurd.

I ordered the Sony WH-1000XM4 from the site and went in person to pick them up. I do not have much to add for the experience rather than I encountered a very helpful person at the pick up point.

I called customer service to ask the availability of the television I want to buy and they reserved the television in 2 minutes and I pick it up same day without any problem. Stuff helped me to carry the tv to my car as well, everything was perfect!

i am having such a bad experience with my latest purchase : - Ordered a washing machine and selected a day next week for delivery - Day has come and delivery man called as it will be difficult for him as his colleague was sick . He suggested me that he will process this " as i was not home " so the delivery will be "automatically postponed by one day . - It did not happen , instead a mail has been sent indicating that i need to choose a day for delivery which was also ok but next day was not in the options. so i chose the day after next day . - The day after that day , an email has been sent " we will refund you. ", as my order has returned to the warehouse . Funny fact was that I did not cancel my order , indeed waited for it for a long time but after all those days i got a refund notification. - For some reason refund is less than what i have paid for . This is another story . - Now i am waiting to talk with customer service , for the last 15 min on the phone .