Reviews for Coolblue

Great website. Fast delivery. Good customer support.

Queued up due to to busy store and COVID rules. Sent straight to pick up desk, where I waited for no time at all. Picked up my goods and the man who served me was excellent. Mentioned my nice purchase and even told me about a new gaming area in store (I was picking up a gaming monitor). Really excellent service! Made me feel welcome and answered all my questions (wish I knew his name as he should have acknowledgment of this!) This is the opposite of the service I had the previous evening when I walked out of media markt after being told to ask four different people before someone would even check stock!

wasdroger online besteld, fors beschadigd willen leveren bij ons thuisadres. Medewerker van coolbue erg onvriendelijk en niet begripvol bij de levering aan deur. Uitgelegd dat we niet betalen voor een beschadigde wasdroger. Telefonisch uitgelegd dat levering niet goed was over gaan op annulering. Foutieve annulering leidt tot wachten op geld dat retour moet komen. 200 minuten in totaal telefonisch in de wacht gestaan na meerdere pogingen om geld retour te krijgen. Inmiddels 8 dagen in afwachting . Laatste medewerker telefonisch netjes. Hij zou er voor dat het geld retour komt. Erkende de fouten

The items were very well packed and arrived on time

Excellent

We bought a laptop at CoolBlue. We ran into some issues with it. We took it to the CoolBlue at The Hague and Thomas and Roy were super helpful. They fixed our laptop right away, even tough it was already closing time. Thanks guys

Good service, Thank you

Disgusting service!!!! I have purchased a waching machine on a lease agreement from this store, the delivery guys came to me but couldn't install it due to a defect in the pipe of this machine. I don't know why they didn't check this defect in the storage first but anyway I was advised to contact their custome service by phone and make a new appointment. After hours of attempts to reach them I finally made a new appointment with an agreement that new techicians will come with a new pipe and fix it. Then the techicians came and identified that the machine is not functional and again I need to connect to the custom service and make a new agreement. I tried again and after 20 minutes of waiting I got disconnected. In the end, I arranged a new appointment via Facebook. So guys I bought the subscription on Sunday, next week on Friday the delivery guys came and couldn't install it. Then, again next week on Tuesday the techicians came and identified this problem. So almost 2 weeks passed after I bought the subscription and I still cannot use my washing machine. The most disgusting thing that I need to organise everything myself instead of them wasting my time, sitting and calling them. Looks like I would better to take and install it myself. Almost 20 euro for this "service" cost my time and nerves!! I didn't get what I paid for.

Great experience, item was delivered quickly with accurate time updates by email. Also great price for my item!

I ordered and next day product was delivered.

I counted on the delivery time stated on the site and ordered a smartwatch for my wife's birthday, they were supposed to deliver the order to me the next day. It's been two days since delivery and I still haven't received anything. I called the Collblue support, nobody answered me, I sent a message in the WhatsApp and after 5 hours they said we will investigate and it takes around 5 days ! and if you didn't receive any response from us get in touch again! by the way, my wife's birthday was 2 days ago!!!!

Clear and simple website, good and helpful information. Very fast and efficient delivery.

Companies are good with you when you pay money and everything works. Bad companies show itself when things go off rails. Coolblue delivered me broken airco (which is awful in this heat by itself), but also told me (i called to customer service) to carry it on to the PostNL, since this item is not big enough to pick up. 20 kg!

Good

The delivery was very quick, the price was the best on the internet and I received a 5 eur voucher. I am very happy with Coolblue

The product was delivered under the agreement. The delivery was all right. - advantages: fast delivery - product: meets the requirements , and corresponds to my expectations

Great costumer service Good quality products Fast delivery

I was attracted by your English website and clear jargon busting assistance in making sense of computer specifications. It really looked promising..... but as non-Dutch speaker it is essential that my high end laptop has an English language operating system and Office installed. There was no place to specify that requirement (or any other preferences) online so I had to make an appointment. That can only be done in Dutch, but I guessed my way through the graphics and turned up the next day. Great welcome and Max tried really hard to help me get what I needed; but after 5 or 6 visits to different supervisors he was unable to provide what I wanted. To be very blunt: his supervisors decided it wasn't worth the effort of providing me with what I wanted. So 2000 Euros of order walks out the door thinking "Looks like I have to call HP direct". Very disappointing, but thanks Max for really trying really hard.

I ordered a tripod and everything went really smoothly. Customer service was very nice and helpful. Payment was processed fast and I got my package the following day without any delays. Not my first order with coolblue and will not be my last! Always a good experience

I love the product that bought from them. Their user interface in their webpage it is very easy to use and the payment system as well. Smooth transition overall. I'm highly impressed

I received my package in excellent condition at the time they said.

Ordered from cool blue and got my order two days later, fast service, friendly, and quality products for the price.

Great user experience to find and compare the product I needed. The product was initially not in stock, I requested to be notified as soon as it got back on stock. I ordered immediately after.

Great m experience with day after delivery

I went a couple of times to buy to the shop and the experience was positive. I needed this time a mobile phone so I decided to order online. The process was very easy. The order arrived very punctual and in perfect conditions. I prefer to buy from Coolblue than from the others in The Hague because the products are in better conditions and the customer service is much more helpful and friendly.