English
8.2
4,416 reviews in the last 12 months
82% recommends your company

Reviews for Coolblue

  • Total score 9.2
  • Total number of reviews 134,091
  • Recommendations 94%
  • Page views 6,705,512

Filters

5

Good

The item was returned and am still waiting for the refund

  • Would you recommend us? Yes
  • N/A
Chris. , Leiden

Response from the business owner

Hi Chris, Upon returning an item you can of course expect a refund. With your information we have looked for either an order or return but were unable to find it. If you're still having issues with the return, please send an e-mail to [email protected] with your order and/or return number including the context. We will then help you get your refund! With a smile, Coolblue

8

Great service but long wait

Service was great and love the free coffee/tea. However we waiting for 25min for a product id already paid for, which could have been shorter.

  • Would you recommend us? Yes
  • N/A
Matthew Holden , Eindhoven
10

Clear website. Delivery super fast as usual

Order the evening before and the item is delivered the next day. Hardware always nice even for 2nd hand and delivery fastly

  • Would you recommend us? Yes
  • Website comparator a bit more clear but perfect otherwise
Cyril , Noordwijkerhout
10

Solide

Altijd degelijk, goede website, goed bestelsysteem en het leveren perfect

  • Would you recommend us? Yes
  • N/A
Ton , Rotterdam
10

Zeer goede service

De aankoop van een mini pc is goed6 verlopen.

  • Would you recommend us? Yes
  • N/A
David , Leidschendam
10

Deed wat het moest doen.

Zeer tevreden

  • Would you recommend us? Yes
  • N/A
Hans Kattenwinkel , HAASTRECHT
2

Not arrived yet

The item did not arrive

  • Would you recommend us? No
  • Wel bezorgen
Gideon , Amstelveen

Response from the business owner

Hi Gideon, We are very sorry that we could not deliver your order on time. We are doing everything we can to make sure that happens. Our apologies for this! Is it still not clear when your order will be delivered? Please send your order number and this review to [email protected]. Our customer service colleagues will be happy to look into this for you. Kind regards, Coolblue

10

Always a great one

Best place to order electronics from.

  • Would you recommend us? Yes
  • N/A
A , Amsterdam
10

Excellent

Website was easy to navigate. Got good deals. Check out was smooth and delivery arrived next day early morning.

  • Would you recommend us? Yes
  • N/A
Cem , Amsterdam
1

Courier just left the parcel in the shared corridor and left

A delivery courier left the parcel in the open area and left, even without waiting for us to come. Worst delivery service i ever seen!

  • Would you recommend us? No
  • Don't do business with postnl
Sergii Shcherbyna , DIEMEN

Response from the business owner

Hi Sergii, How sad to read that you are not completely satisfied with our service. This didn't go exactly as we both hoped! I recommend that you send your story and your order details to [email protected]. Then we can find out together whether there is anything we can do for you. With a smile, Coolblue

10

Snel en duidelijk

Vandaag besteld morgen in huis! Kreeg een melding op mijn telefoon dat ze binnen 15 min zouden bezorgen op de fiets, en het werd inderdaad binnen 15 min bezrogd

  • Would you recommend us? Yes
  • N/A
Carlos Speldekamp , Deventer
1

not as i expected

i am an old custumer with coolblue i always liked the way the was working . but unfortunatlly last time it went verybad when i order i got email says that i will get the delivery at samy day around 10 pm at night and it can be from 7 to 10 pm so i cancelled so important things and staied home waiting be no one came later around 11 pm i got email says your delivery will be tomorrow from 8 to 11 am then i had to call my job and cansel half day just to get that delivery when i waker up morning i found another email recived around 3 am says the came between 9 to 10 am so after i got that delivery finally which was not worthing my time it was just 20 euro i did lost some events in the same day and lost 4 working hours next day. and that all happend because the give me **** time for delivery then they change thair minds 2 times which cost me time and money. plese be honest if you cant delever same day its ok just tell people because time cost money. thanks

  • Would you recommend us? No
  • N/A
ringzin , amsterdam

Response from the business owner

Hi Ringzin, Sorry to hear that we dissapointed you with providing wrong information about the time of delivery. We would to look into this and provide you with a suitable compensation. Could you therefor send a copy of this review, alongside the corresponding ordernumber to [email protected]? This way we will have a complete view of the situation. Thank you in advance. With kind regards, Coolblue

10

Geweldige Service

D'r ging via de site wat mis met mijn bestelling, maar dit was via de 24/7 klantenservice binnen een uurtje allemaal verholpen en kon ik de volgende dag gewoon mijn product verwachten. Ik weet ook als er ooit iets is met mijn product dat coolblue klaar staat om mij te helpen met alle problemen die ik tegenkom. Kortom, topbedrijf.

  • Would you recommend us? Yes
  • N/A
Mats , Alkmaar
10

good service

good service and fast delivery.

  • Would you recommend us? Yes
  • N/A
Serge , Dordrecht
10

Replacement

For a product (cook pan) that we were not satisfied because of weird noise, replaced with a new one without any difficulty. Thank you very much

  • Would you recommend us? Yes
  • N/A
Ani , Delft
10

Very happy!!!

Very professional, excellent product , I'm happy....

  • Would you recommend us? Yes
  • N/A
Adrian Bogasiu , Den Haag
6

Slechte levering

Zonder aan te bellen buiten neergezet. Waarde pakket 1400€. Erg slecht

  • Would you recommend us? Yes
  • Laat de bezorger eens aanbellen. COVID is er niet meer.
Jan , Laren Gld
10

Order came on predicted time

Good service

  • Would you recommend us? Yes
  • Maak meer gebruik van kortingsbonnen
Peter , Amersfoort
10

Speedy, strong, and informative

Great help. Great service.

  • Would you recommend us? Yes
  • NA
Paul , Utrecht
7

Not as promised

Order today, delivered tomorrow. In my case it took three days. Not to mention the order arrived partially. I would have picked it up at a CoolBlue pickup point. Supposedly you would be able to pick it up the same day, in my case it would be the next day. So I decided to deliver it to my house instead of picking it up the next day. Except the next day was three days… (where was a weekend in between). Normally I would have said this is PostNL to blame and not CoolBlue. But since it arrived partially I don’t really know if it’s PostNL or CoolBlue’s fault. Long story short: When you say “order now and it will be dilivered tomorrow” you should deliver the day after and don’t point fingers on who is to blame. I am happy with my product though! :)

  • Would you recommend us? Yes
  • Ja, maak geen beloftes die je niet na kunt komen.
Michel , Amsterdam
6

Curios

I trust the Coolblue but there is looks like little hair is in the box and it is healt product. I am not sure is this product used before?

  • Would you recommend us? Yes
  • N/A
Ferat , Amsterdam
10

Very noice and quickly

I had a nice experience with coolblue. Ordered item to a shop, and it was very easy to collect it. Thank you!

  • Would you recommend us? Yes
  • N/A
Dmytro Tykva , Rotterdam
10

Super efficient

Ordered item at lunchtime. It was here before lunchtime the next day. Great!

  • Would you recommend us? Yes
  • N/A
Harry Beswick , Den Haag
4

Failed delivery to automaat

Unable to deliver to the selected dropoff point. Unable to pick up until Monday due to delay. The location should not be an option if it cannot be delivered to that location.

  • Would you recommend us? No
  • The location should not be an option if it cannot be delivered to that location.
Jonathan , Amsterdam

Response from the business owner

Hello Jonathan, We can understand that you want to enjoy your new purchases right away. Sorry that it is now taking longer before you can pick up your package. It is an unknown reason why it didn't work, maybe all the machines were already full and there was no room left for your order. Hopefully you were still able to collect your new order. We hope you have fun with it! Kind regards, Coolblue

9

The best

The staff is always nice, this time wasn’t exception, the only thing is that when I went upstairs picking up my order, I didn’t like how I was told about the warranty, before it was like “do you want extended warranty or no?” I liked it more)

  • Would you recommend us? Yes
  • Don’t put a monologue about extended warranty
Ivan , Arnhem

Company details

64 Weena

Rotterdam 3012 CN

010-7988999

[email protected]

www.coolblue.nl

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