Reviews for Coolblue

Unfortunately my most resent experience is extremely disappointing. I ordered ironing board and at the moment of ordering it was promised to be delivered next day. This was the reason ordering at CB and not at Amazon. However, nothing was delivered next day, and day after. And today when I was out on long time ago scheduled appointment- delivery by Post NL arrived. Now, because I missed it, I have to go to the pick up point and get 9 kg package to my home myself. Not only I do not have iron board in promised time, but getting it to my house is likely to cost me low back pain.

Not what i expected for Them terrible

Replaced a phone’s battery. I was told that it took 2 working days and they would send a notification by email. So I left my phone there. I waited for 3 days and I didn’t receive any email, I had to come to see what happened. The staff said I had to wait for 2 working days because iPhone didn’t work during the weekend. This was a lie, because i brought my phone to Coolblue on Friday; the day after, my friend phone’s battery was replaced at the iPhone store. I continued to waiting for 2 working days. No email again. After waiting for 2 days, I came there again at 5pm and was told that I had to wait for more one hour. The reason they provided is that it’s due to weekend. That’s very appropriate answer. The staffs at coolblue have long weekend from Friday to Wednesday of the week after.

Hello - I am an expat from the US. We came into the store for help, and worked with Lucas in your Haarlem location. He was extremely kind and helpful even at the end of the day. As someone who just moved to the Netherlands, I am hesitant to speak english out of respect, but Lucas had no problem speaking english to us. The language was only part of the experience, he was extremely helpful, kind, and asked questions and worked with us as we ordered many items. I wanted to share this so that Lucas could potentially get some sort of recognition from your Haarlem Location. Thanks,

all good

I recently bought the charger and been using it for a couple of days, it’s working very well so far :)

I bought a vacuum cleaner ( Philips aquatrio 9000) and there was a campaign to give an extra battery as a gift if you buy that vacuum cleaner. However, they didn’t send me the gift. They sent only one battery in the package. Other than this, it was a smooth shopping experience and the delivery was quite fast.

I am really satisfied with the service, the well planned delivered, the communication with customer, the customer support service and the sense of responsibility. Overall, 5 starts in all!

Thank youuuuuuuuu for the attention

The price was perfect, they also send 100 nespresso capsules for 15eur. I have the product in one day without any problem

Fast delivery and sharp prices. Great service!

Excellent

The speed with which I got the laptop is very impressive.

Best website both when buying and when receiving

very helpful the persons that delivered the appliance with the details and with the information how to operate the appliance.

I ordered a new hoover and paid extra to have an evening delivery but the courier didn't come and drop the package next to the post.nl. I specially buy from coolblue as they were reputed for their delivery, so i am quite disappointed.

It was promoted as next day delivery and ended up taking several days. The product is great quality.

I do orders from time to time, and I had some service issues, and my experience always good. Service and claims support is quite good, that's one of the main benefit as for me.

Good

Ordered at 23:58 and in house at 09:45

Ordered and delivered very quickly. Good communication about delivery time. Helpful in bringinf to the right place and taking my old washing machine.

Gaarne mails gewoon in Nederlands.

I ordered my earbuds after looking through multiple options. The reviews are extensive and there is not only public reviews on the page, but also expert notes on the earbuds which is a great addition. Also, there is a lot of tutorials and other information on how to use, troubleshoot and wear the earbuds. Aside from that, the delivery was extremely fast which is always welcome, and it was also very precise on the time slot given. This is not something that a lot of companies manage to do and it is very appreciated. The earbuds came in a perfect state and the delivery person was very friendly. Awesome experience

Het is fijn dat er wordt meegedacht.

Sunday delivery, i was home, message i was not. Now i have to pick it up, better to deliver a day later.