Reviews for Coolblue

I want more to order through CoolBlue, thanks

Didn't print out the banner because I didn't have to wait long for the delivery!

Gooie ervaring bij Coolblue

Every step of the process was transparent and clear. I'm very happy with the communication flow, attention to detail and swift delivery. It was quite refreshing to have such an easy experience.

Een wasmachine laten afleveren en betaald voor stekker in het stopcontact doen. Helaas een absolute botte boer van een bezorger. Té beroerd om de wasmachine in een lekbak te plaatsen en vervolgens de helft van het verpakkingsmateriaal maar laten slingeren in het pand. Helaas is Pietertje te groot geworden om de Coolblue service te bieden waar je normaliter voor betaald. Zeker niet de goedkoopste, maar normaliter wel een prima service. Met een bezorger als deze ga je de wedstrijd niet winnen. Tijd om weer eens rond te kijken voor een alternatief voor een volgende aankoop.

The chair seems good, I am using it for 2 days now. Ordering was smooth at coolblue as always. Installation was bit tough for non-handy person like me without proper instructions

I once was a happy customer of coolblue, but lately, their deliveries have gone badly. I get no real feedback of their deliveries, and getting in touch with them for customer support is awful, you have to call and be in queue for half an hour and then the communication gets cut. Please reconsider using PostNL or other services for delivering that offer better feedback for customers on what is the actual status

great selection, amazing fast delivery--and lots of clear information about time of delivery. Very nice delivery people--excellent product. Everything perfect

Coolblue provides competitive prices, good warranty terms and fast, eco-friendly delivery.

The stuff in shops are friendly and professional. They make your shopping easier With a lot of good information about the product you want to buy

I Bought two Dell monitors 18 days ago. While delivered, one of them was completely damaged. I returned them both immediately. But they do not refund the money. I have called them a couple of times and the customer support just says: "Wait 3-4 days and if the money is not refunded yet, call again". They is repeated a couple of times. Even when I ask why I should wait, they just say: "Just wait" and do not give me any reason for that. It has been one of my worst experiences of shopping online. I put a negative review in their website, but they did not publish it. I do not know whether this one gets published or not, but anyway I will write it. Next stop will be X (ex-twitter) and Mastodon.

Ik heb tot nu toe, en dat is heel lang, nog nooit misgeschoten met Coolblue. Het is mijn eerste stop op zoek naar iets, en vaak ook de laatste.

I purchased a TV set from Coolblue: - buying process is easy, fast and efficient - delivery was as promised, information was timely and most importantly the delivery was on time and with the right quality, including the courtesy and professionalism of the driver - when it comes to the price, I did not do my homework right and found out just hours after the purchase that Samsung is selling the same TV model for 150 Euro less (same free delivery option) on their website. Was seriously considering return to save on those extra 150 Euro but decided not to bother due to the additional workload. It would be great to have lowest price guaranteed especially when the difference is over 15%.

I ordered my item to be delivered to a nearby PostNL pickup point (my order confirmation email correctly shows this) but it was instead delivered to a different pick-up point that is a 20+ minute drive away from me. Not only is this inconvenient, this would also be costly to pay for a taxi both ways (I do not have a car). Note that the original date that was promised by CoolBlue for the delivery had already been missed by a day, so I was already delayed in receivng the item which I had expected to already be using. Ok, shipping problems do happen, and this may have actually been the fault of PostNL rather than CoolBlue. But CoolBlue should be active to help me solve the problem. The only option I was offered by CoolBlue support is for me to wait until the item was returned to them from the (incorrect) pickup point if it was uncollected after a week. Then I wait until they receive the item back (another few days?) and wait for them to process the refund (more days?) and then re-order the item. So, let me recap: I did everything correctly, and for my reward I get to give CoolBlue a few hundred Euros of my money to keep for a few weeks. After which time they will (probably) give it back to me, and I'll be exaclty where I was before the purchase and still withouth the item that I needed to be using for those few weeks. And, the big, wealthy retailer doesn't care about the financial and administrative impact this has on it's customers. That's just not good enough from a company of this size.

I am forced to write this review because until now I had a good experience with coolblue but with my last order it has been a trauma to deal with you guys. I ordered a Soundbar along with a subwoofer and only received a subwoofer, Upon calling customer care many times they could not help for 4 days and later said the package is lost and will book a new package. The new package was booked and the next day it was immediately returned back to cool blue. They do not allow me to pick up in the store and asking to pay if again. I already paid for this order in full. There is no clarification and only confusion.

Item arrived very quickly without any problem

I ordered because they said it will be delivered tomorrow and i wanted to work over the weekend. Now its been 4 days and I still do not have the delivery.

I bought many things from you, and I liked your service; also the delivery was perfect.

Great product, a great deal, and a nice price. Fast delivery.

Everything was smooth and easy with you

Ordered playstation 5 with evening delivery option. PostNL again ,without even being at the address, announced delivery failure on friday and shipment to pick-up point which is only open mo-fri till 18.00. Needing the product by Sunday this was a problem. Contacted coolblue and was advised to cancel delivery and pick up the product 70 km further in the shop. Arriving at the shop had to purchase product again despite information provided on the phone. So had to purchase twice, drive 140km, spent parking fee and time. Just for the F... PostNL (non) service. Coolblue, please pick another delivery provider !

Shipping fast, reliable, sometimes with good offers

I ordered a very expensive fridge, and also paid for installation. I have been waiting for the fridge and realized delivery time has passed. Called them and they said there was something wrong with the system and we need to reschedule the delivery . Few days later the fridge arrives but surprise ! The fridge is above 100 kg and according to the cool blue policy it cannot be brought upstairs. Surprise as I was not informed about this policy in advance. There was no way I would have known . When I asked what are the options for hiring a lift cool blue did not offer any option. Few days later I try again to schedule the delivery and hire a lift . I pay 150€ for the lift! Few hours before delivery I get and email from cool blue saying that the delivery times have changed !!!!!! All this while I informed cool blue how important the delivery time is ! I had to pay 150€ extra !!! So in total I had to pay 300€ for the lift to bring the 1200€ fridge inside !!! I tried reaching cool blue by phone 6 times today and each time an operator would answer I would be muted ! So the only thing I think of is that they blocked my number . And the cherry on the top : I just got an email being informed that they will not install the fridge anymore even though I paid for this service already and it is very difficult to get help . I am 9 months pregnant btw … they will refund the 25€ I paid for the installation but anyhow this means yet another headache for me . I vouch never to order from cool blue again .

I was e pecting the package by staying at home and was at the window looking for the delivery at the mentioned time. No one showed up at the house and I get notifications that they we missed the delivery and we have to pick up at the collection point one day later. I needed the product urgently on the same day it was promised . I'm highly disappointed with it. Information on the delivery is not trustworthy anymore.

The staff was very friendly and ready to help. They explained in detail the whole process surrounding the purchase I made.