Reviews for Coolblue

I am happy for your timely delivery

Recently I bought the Bose 700 headphone, and for some reason it wasn't charging or switching on anymore. I asked for an exchange via the website and I got a quick reply. the next day I saw that another color of the headphone is now on discount so I contacted customer service via whatsapp asking about the possibility to get the black color instead. I was surprised with the fast positive response.

Delivery was great

Moved into new house so needed some appliances quick fast and in a hurry. CoolBlue had what I needed, delivered when I needed. Service with a smile. Won a customer here.

The whole process was very easy: browsing through the products, comparing with alternatives and ordering. I found the comparison tool particularly useful to compare the different models before making my choice. Ordered at around 22:00 and received on the next day (a Saturday) at around 14:00 as promised. The cherry on top of the cake, as non-Dutch speaker, is the fact that the website is now translated to English which makes it even more convenient to use.

you really take into consideration your users and are really empathetic to your customers. You take interest in resolving their issues

The delivery was so efficient, quick and smooth!

I purchased a phone, I already knew which one I wanted. The web site was clear and they delivered it just the next day.

fast

https://youtu.be/ff8Q5tFXMiA http://www.coolblue.nl/

Very fast and never have any porblems or inconveniences, delivery people are also very friendly and professional.

I've ordered this keyboard. https://www.coolblue.nl/product/756727/trust-classicline-bedraad-toetsenbord-en-muis-qwerty.html For me it's important to have Enter key like on the first image in keyboard description https://image.coolblue.nl/max/500x500/products/1367835 Unfortunately I've decided to buy such inexpensive keyboard not checking other images and if I'd done so I would have found this image https://image.coolblue.nl/max/500x500/products/1145732 with right keys position. Strictly speaking in keyboard https://www.coolblue.nl/product/869758/trust-primo-toetsenbord-en-muis-set-qwerty.html pictures are also swapped: first photo and key scheme are different. As I already unpack the keyboard and the box is utilized I'm afraid that I can't return or change it. Please correct the first photos for both keyboards https://www.coolblue.nl/product/869758/trust-primo-toetsenbord-en-muis-set-qwerty.html https://www.coolblue.nl/product/756727/trust-classicline-bedraad-toetsenbord-en-muis-qwerty.html

Great website. Fast delivery. Good customer support.

Queued up due to to busy store and COVID rules. Sent straight to pick up desk, where I waited for no time at all. Picked up my goods and the man who served me was excellent. Mentioned my nice purchase and even told me about a new gaming area in store (I was picking up a gaming monitor). Really excellent service! Made me feel welcome and answered all my questions (wish I knew his name as he should have acknowledgment of this!) This is the opposite of the service I had the previous evening when I walked out of media markt after being told to ask four different people before someone would even check stock!

wasdroger online besteld, fors beschadigd willen leveren bij ons thuisadres. Medewerker van coolbue erg onvriendelijk en niet begripvol bij de levering aan deur. Uitgelegd dat we niet betalen voor een beschadigde wasdroger. Telefonisch uitgelegd dat levering niet goed was over gaan op annulering. Foutieve annulering leidt tot wachten op geld dat retour moet komen. 200 minuten in totaal telefonisch in de wacht gestaan na meerdere pogingen om geld retour te krijgen. Inmiddels 8 dagen in afwachting . Laatste medewerker telefonisch netjes. Hij zou er voor dat het geld retour komt. Erkende de fouten

The items were very well packed and arrived on time

Excellent

We bought a laptop at CoolBlue. We ran into some issues with it. We took it to the CoolBlue at The Hague and Thomas and Roy were super helpful. They fixed our laptop right away, even tough it was already closing time. Thanks guys

Good service, Thank you

Disgusting service!!!! I have purchased a waching machine on a lease agreement from this store, the delivery guys came to me but couldn't install it due to a defect in the pipe of this machine. I don't know why they didn't check this defect in the storage first but anyway I was advised to contact their custome service by phone and make a new appointment. After hours of attempts to reach them I finally made a new appointment with an agreement that new techicians will come with a new pipe and fix it. Then the techicians came and identified that the machine is not functional and again I need to connect to the custom service and make a new agreement. I tried again and after 20 minutes of waiting I got disconnected. In the end, I arranged a new appointment via Facebook. So guys I bought the subscription on Sunday, next week on Friday the delivery guys came and couldn't install it. Then, again next week on Tuesday the techicians came and identified this problem. So almost 2 weeks passed after I bought the subscription and I still cannot use my washing machine. The most disgusting thing that I need to organise everything myself instead of them wasting my time, sitting and calling them. Looks like I would better to take and install it myself. Almost 20 euro for this "service" cost my time and nerves!! I didn't get what I paid for.

Great experience, item was delivered quickly with accurate time updates by email. Also great price for my item!

I ordered and next day product was delivered.

I counted on the delivery time stated on the site and ordered a smartwatch for my wife's birthday, they were supposed to deliver the order to me the next day. It's been two days since delivery and I still haven't received anything. I called the Collblue support, nobody answered me, I sent a message in the WhatsApp and after 5 hours they said we will investigate and it takes around 5 days ! and if you didn't receive any response from us get in touch again! by the way, my wife's birthday was 2 days ago!!!!

Clear and simple website, good and helpful information. Very fast and efficient delivery.

Companies are good with you when you pay money and everything works. Bad companies show itself when things go off rails. Coolblue delivered me broken airco (which is awful in this heat by itself), but also told me (i called to customer service) to carry it on to the PostNL, since this item is not big enough to pick up. 20 kg!