Non-delivery of goods
I ordered a phone on 28/07/2025 with the following order number 90605007 and tracking number: JVGL0624229100604876. I subsequently received an email saying that it would be delivered on 29/07/2025 between 08:00 and 22:00 which forced to remain home on that day.
Now, on the DHL website, it said that it would be delivered between 10:00 and 18:00 then it went back to display "planning is being made" and the following message is attached "Delivery interrupted, the parcel is delayed for one or two days".
On parcelapp.com, it says on both 29/07/2025 and 30/07/2025 that the parcel is missing. My question is when will my parcel be delivered ?
Being without a phone is quite constraining as I cannot authenticate or confirm payments online, or have access to governmental services (without DigiD).
This is quite an urgent matter and I have not received any feedback nor update from your side or DHL. I would like to give a good review but my experience so far is quite horrendous. I also think that I am entitled to a compensation due to the constraint imposed by this delay.
Please contact me by email at [email protected] if you have any questions or with an update regarding my order.
Looking forward to your answer,
Marina