Best with a problem twist.
I ordered a new phone at night time. So probably I am sleepy and tired. My order went smooth at that time. But later, I noticed that the address in my coolblue profile was our old address. So I checked on their contact support on what should I do? It the website it says, I better contact their customer support via whatsapp and phone call. Guess what? I am still lucky that at 11 in the evening they are still open and I talked to the super amazing agent via phone call. She gave me the best thing I would do. First I need to go check the post NL to track the phone. And see if I could change it there. But too bad, I am too late since the phone I ordered is 'already on the way' meaning I could not change the address anymore. In my thought, I would say wooow that was a quick and fast process of ordering a phone. but a bit sad I cannot change the address anymore.
So she (the agent) adviced me that they can cancel my order and wait for my refund.
The whatsapp support also did the same advice. The whatsapp agent asked me If should I allow him to cancel the order on my behalf.
I totally agreed to all the advices they gave me. Within just 3 days I got my money back.
And I bought the same phone I ordered in coolblue. I received it after one day. And now I am super happy and satisfied customer.
