Svar fra bedriftseieren
Dear Beatriz Romero Soares Franco,
First of all, thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to look into the situation with you.
In your review, you indicate that you have sent a complaint back to us and that you have not yet received any feedback. Indeed, I see that you contacted us about your complaint and that we asked you to return the item to us so that we can arrange a refund. We processed the complaint on 22-10 and the purchase amount was refunded to the account used to place the order at the time.
If you have not yet received the purchase amount, we would of course love to hear from you!
