Commentaires pour Sportshop.com

Hi Laura, Bedankt voor je positieve beoordeling! Fijn dat je de rokjes meteen kon gebruiken! Veel plezier met de rokjes :)

Dear Donald, Firstly, I would like to thank you for taking the time and effort to leave a review about us. This is because we greatly value the opinions of our customers and strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to review the situation with you. I understand that the shirt you received is not the correct one as you describe. The items we sell are always the original items, as it is not allowed to sell items that are not original. What is evened out is that the picture on the website is not correct with the item you received. Indeed, I do see that the shirt received does not quite match the image on the website. We will pass this on so that the image is adjusted on the website. Should you not wish to keep this shirt, we have sent you a return label via email so that you can return the shirt to us free of charge. After we have received the return package, we will then refund the full purchase price to you. Our apologies for the inconvenience!

Hi Madelon, Wat leuk te horen dat je blij bent met het aanbod op onze website. We doen ons best het aanbod op onze website zo ruim mogelijk te houden. We zien je in de toekomst graag weer terug.

Hi Corne, Fijn te horen dat je al jaren klant van ons bent!! En fijn dat de ervaringen goed zijn!

Wat fijn te horen dat we je kunnen voorzien in jou favoriete schoenen. We doen ons best ons assortiment zo ruim mogelijk en op voorraad te houden. Ik wens je veel plezier toe met je aankoop

Dear Gontran, First of all, thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to look into the situation with you. In your review you indicate that you have not yet received your order and that you need the package for Christmas. I see that you placed an order with us on 03-12, which we packed and handed over to the carrier on the same day. I see that the package unfortunately took a long time to be cleared through customs which meant that the package was only available at the pickup location on 24-12. Unfortunately, I see that the package was not picked up here and that the package was returned to us last week. When our returns department receives the package, they will process it and arrange the refund. You will receive a refund to the account used to place the order. We apologize that the package was not delivered on time.

Dear Susan, Thank you for your review. I'm sorry to hear that the package was not delivered in time for your daughters birthday! Within the Netherlands and Belgium, we have a delivery promise to deliver the next business day. Unfortunately, we can not guarantee that for shipments to Malta. The average shipping times are mentioned on our website. We're very sorry that this was not clear before the order was placed, and will look into this to prevent this inconvenience in the future. Our sincere apologies for this situation!

Dear Wahab, First of all, thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to review the situation with you. In your review you indicate that you are not receiving a response to your email and that you have not yet heard anything about your package. I see that you sent us an email on 06-10. Unfortunately, our department is very busy and you did not receive a response until this morning. Our apologies for this. You placed an order with us on 29-09. We packed and shipped the package on 30-09, and on 03-10 the carrier sent the package to destination country. On our website, you can see that the average shipping time to United Arab Emirates is 4-8 working days. Therefore, we expect the package to arrive in destination country quickly and then be forwarded. We apologize for the inconvenience!