Réponse du propriétaire de l'entreprise
Dear Anine,
First of all, I would like to thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to look into the situation with you.
How annoying that you haven't received the package yet. I see it is on its way to you. They made a delivery attempt yesterday but were unsuccessful. The package was finally delivered to you according to the track and trace on 14-08.
The package indeed made several attempts and could not be delivered because your telephone number was not on the package. As a result, we have compensated you by refunding the shipping costs to you.
I hope you like the bag you ordered!
