Satisfactory
I would give 5 points to their collection and the variety and options available at their store to fulfil your garden dreams. We bought a lounge set, dining set and a hangstoel for our garden and was extremely happy with our purchase and the quality of the products. Their sales people on the floor were extremely helpful and carefully and slowly explained all the functions and features we have and made sure that we pick the right item that suits our purpose. We agreed to pay in full, based on the quality of the product, service etc.
However, Sales is sales, it stops right there. Aftersales at Keessmit is terrible to worst. Sales person sells an item which is not in their stock and disappear, infact they even sell an item to us which is already sold! how can that be possible, with such a great inventory. After that, getting the money back for the item that was not on their stock was a pain in the ass! I called 4 times to speak to different people, each time its a 25-30 minute waiting time on the phone , with the same horrible music which repeats itself every second. Each time i had to explain my situation and they would put me on hold again to check for another 10-15 mins. Finally, after much pressure, I decided to drive to the store, which is an hour away from where we live, then someone emailed saying they cannot refund to the credit card I used, and had me send my bank details. Phewwwwwww!! quite an anti-climax to a wonderful experience. Will I shop again, maybe yes, but will not pay until i have the product. Hate to call their number again, never ever!!
