Not pleasant
This review is to improve your work process, and costumer service quality, i hope!
I ordered 7 doors which off two doors delivered damaged or wrongly fabricated. One ( for stair kast) could not be installed, and one ( for bathroom) installed with the damage condition.
5 weeks after the installation, the company still does not give me a date for the new delivery and installation of the two doors. They just simply say they do not know!!! How is it possible? You gave me the date of the installation when i placed the order. Now for the replacement you do not know!! In total, now it is 4.5 months you have not yet completely delivered and installed my order.
Other matters:
- wrong door hinges type was also delivered. The installer used his own stock, otherwise none of the doors can be installed.
- the phone number for costumer service is totally useless, for the obvious reason. just call and hear the voice!
- if you call showrooms, they says they are not client service ( they are right!)
- email is not very responsive
- the damage door was in my entrance hall for two weeks. If i did not insist and communicate via email, they never arranged to pick it up.
Advise to buyers:
- if you decide to order door with Giga, do not pay full in advance. Pay down payment as little as possible.
