Reactie van het bedrijf
Hi Kerron,
I am sorry to hear that you experience our membership like this.
During your registration it is stated that you create a monthly membership. You agree with the monthly debit by verifying your payment details. All of this is summed up before you add your payment details and we confirm all details through an e-mail.
You receive the first pair for free within 7 working days. Then the trial period commences, for 14 days in total. Shipping is 7 days, which leaves you with another 7 days to try out your boxer shorts. Are you not fully satisfied whilst trying out your boxer shorts in these 7 test days? No problem, you can cancel the membership with immediate effect. After trial period, we apply a month's notice.
In the membership we always debit one month in advance. In your case, you set your membership to be stopped after the debit of March, which means the one month's notice is applied for the upcoming debit of April. You will receive your last boxer shorts in May between the 17th and 23rd.
We are working very hard on releasing new upcoming Loyalty items that are of high quality. So keep an eye on our socials and maybe you will see something that is of your liking;)
I hope this has cleared up any questions.
Have a nice day.
Regards,
Piero | Team ON THAT ASS
