Reviews voor Dutch Expat Shop

Bij de bestelling duidelijk aangegeven dat ik mijn geld terug wil als het bestelde product niet voorradig is, en niet een vervangend product. Op de website stond dat het product op voorraad is. Helaas toch een alternatief product geleverd. Ondanks diverse mails aan de customers service geen enkele reactie. Ook nu staat er nog steeds op de website dat het product op voorraad is. Gelukkig met mijn credit card betaald. Ga ICS vragen om de betaling terug te draaien.

I placed an order on July 1st : amount 113 euros. After 3 days I'vas asked them if they had sent my order. They told me they were sorry but they could not as some items were missing. First problem : why do you accept if you don't have it? Then as I was going on vacation I asked them to hold it one week. which they did. They chose DPD as a delivery partner which becomes Chronopost in France. The day of delivery I've received an email from Chronopost ( which I didn't know that it as this order of course) and asked them to deliver it at the pick up point near my place. For some reasons, they decided not to deliver it there and keep at at their central pick up point which is 7 k from my apartment and I had no way to go there. The package was a a little heavy. For your information it was 38 degrees outside and my order was supposed to be refrigerated. I called chronopost twice a day, sent email to Dutch Expat shop.. They only answer was go and get it there or ask for a new presentation. After 8 DAYS, the package arrived at the chosen pick up point near my place. Yes but : the food smelled , it was degusting. Of course after 10 days all together the pancakes and the fricadelles were just not possible to be eaten to avoid a food intoxication. And The provider never answered after this. Don't trust this company, they are not customer friendly and they don't care about your order. I lost 113 euros, I'm very angry. But maybe they won't assume and won't let my opinion on line.

Wel spijtig dat er zoveel bijkosten zijn.

Excellent and very prompt service. Wide range of products, including gluten-free, reminding us of our many very happy times in The Netherlands. Will certainly re-order.

Schnelle Lieferung und sehr gute Ware !

Op tijd en alles heel - zeer goed verpakt! ik bestel snel weer.

Can't fault the service I got from Dutch Expat Shop. Everything delivered as ordered, really well packed and arrived swiftly. It was super hassle-free.

ik ontving de normale produkten in goede staat, echter de diepvries produkten waren totaal ontdooit, de temperatuur in de speciale (extra betaalde) doos was rond de 30 graden. Ik heb onmiddellijk een mail gestuurd maar de reactie van Dutch Expat Shop was en is erg onprofessioneel . De emails hebben geen aanhef of afstand suiting, gewoon een zin en met bergen spelfouten. het was de eerste keer dat ik diepvries produkten bestelde en zeker de laatste keer, ongeveer 52 euro weggegooid en geen reactie ven Dutch Expat Shop. Hele slechte ervaring, als Sardinie te ver weg is dan zeg dat gewoon en bestellen we niks diepvries.... Groet Bernard Cagliari Sardinie

Goed verpakt en snelle levering. Vervaldatums ver in de toekomst dus je kan gerust een hele batch bestellen. Altijd zeer tevreden!

I am very grateful to this company for having the organic formula that my son takes. I didn't give it a 5 star review because I read on reviews that they ship very quickly and the formula took a while to arrive (compared to other websites that I've used before from Europe as well that have delivered my order within 3 business days from the day I purchased it). Secondly, I really needed the formula to feed my son but the pricing was over $100 dollars more from what I've always paid for the same amount of cans (12). However, I am very pleased and thankful for Dutch Expat Shop for actually having the product in stock and making its way to us.

Snelle levering

We ordered Loulouka formula for our baby on July 7, we paid for the formula, received an email confirmation, never received a tracking number and have never received the formula. We've emailed customer service a couple times and have never even received a response. I'm starting to feel like we got ****med and are thinking about contacting our credit card company to report fraud. We are leaving the review on here in hopes that we don't have to take it that far. We are simply asking for either an update of when we can expect the formula or a full refund. We are down to our last can of formula and need to know if we should be ordering elsewhere. The lack of customer service and communication is really what has frustrated us. Hate that feeling of questioning if we bought off a legitimate website.

goed verpakt en vlotte levering met keuze van hoe het te leveren nl snel of minder snel. Ook de mogelijkheid om te bundelen met leveranties van andere providers die niet meer naar het buitenland leveren verbreed en verdiept het leverings concept

Deliver location: Macao SAR Ordered date; May 30, 2022 Order started to proceed: Jun 6, 2022 (after sent email traced for sipping info) Shipping company: Bpost (mentioned that 10 -15 days will receive the delivery which is not) Received the confirmation of shipping info: Jun 11, 2022 Preparation from the company already needs 11 days to shipping company Last update of the shipping: Transit in Belgium on Jun 14, 2022 (13 days already and cannot trace the location or status anymore without any update from shipping company or from DES) Package Current status: UNKNOWN. Package quality: UNKNOWN. Customer Services correspondence: basically around 2 days but Sophie (CS) was helpful. However, after the last email about the shipping fee refund on Jun 19 & Jun 24 sent again, she disappeared. **Recommendation: yes, if you can wait for their shipment like you never purchase stuff from them.

Una maravilla, el producto servido rápidamente y en óptimas condiciones.

After travelling to Amsterdam early this year I realized the UK has barely any Amsterdam products. Thankfully I found this website, prices are great, items arrived faster than expected and packaging was great. I'd buy from here again, thanks!

Easy to browse the site and good service

The order placement and delivery process was painless and stress free. I have no complaints about the packaging either. The only way the services can be improved is if things were for free :). I'll definitely be ordering from this store again.

Bestelling kwam snel, goed verpakt heb nu aantal keren besteld en alles super. Sjak Aardema, Indiana, USA

Hello everyone, I ordered stage 1 (0-6 months) cans of babyfood, but received 4 cans that are for babies 10+ months old. I emailed customer support twice about the issue, they simply ignored me. I would have happily sent back the items and get a refund or the items I purchased. I have proof, pictures of the original order, the items they sent, the box in which they arrived, etc ... It is easy to 'jovial' when everything goes well. I will not shop here again. For you, I recommend https://organicsbestshop.com/ .

There was one item i couldn't find in the list. I sent the request it was added immediately. Delivered on time and in perfect shape.

Ben erg tevreden over de snelheid waarin onze bestelling is geleverd. En alles ook netjes verpakt. Wel jammer dat de website waarin je de levering kan volgen, niet up-to-date is, maar is van de logistieke partij - dus Dutch Expat Shop kan daar niet veel aan doen denk ik. Op de website stond aangegeven dat mijn bestelling nog in Enschede was, terwijl we de bestelling al hadden ontvangen. We zullen in de toekomst zeker meer bestellen.

Ik heb hier gewinkeld. Ik kom uit Antwerpen maar woon in Noorwegen, ik ben heel blij, alles was mooi ingepakt, het duurde niet lang toen het in Noorwegen aankwam.

I had some issue with the parcel,it got sent back and it took in total one month and several emails to get ahold of it. I was quite annoyed in the beginning,but at last everything arrived and it was still perfectly packed.So,I suppose I was just a bit unlucky when it came to the shipment procedure. Otherwise I’m quite happy with the products I ordered.

Snelle levering en goede verpakking: perfekte service!