De zending was beneden 10.000,-php waarde gehouden om douane problemen te vermijden (tot 10.000,-php word er door de douane geen invoerrechten aangerekend). Tot mijn grote teleurstelling easter Fedex 9000,-php douane kosten voor een waarde van minder dan 10.000,-php. Ik heb geweigerd van dit te betalen, als gevolg werd de zending niet afgeleverd. Dit was 1 week geleden. Nog steeds geen contact van Fedex of een bericht van Fedex om hun fout te verbeteren. Ik ben uiteraard zeer ontgoocheld. Sinds dat u gestopt bent on BPOST als optie aan te bieden (met wie ik grotere zending verstuurd heb zonder enige douane problemen) heb ik DHL gebrobeerd met het gevolg dat 2 zending bij de douane in Cebu werden geblokkeerd voor redenen die ik nooit had gehoord), Daarna heb ik Fedex gebrobeerd, met douane problemen iedere maal niettegenstaande ik de zendingen met opzet beneden de 10.000,-php waarde grens hield. Met de huidige staat van zaken kan ik niet verantwoorden van nog verdere bestelling te maken wegen de slechte keuze van transport opties. Een zeer ontgoochelde klant.
Hoi Louis JP, Bedankt voor je review. Het spijt me zeer te horen dat je je bestelling niet hebt ontvangen en dat je zulke problemen met FedEx hebt ondervonden. Ik neem vandaag contact met ze op om te kijken hoe we je bestelling zo snel mogelijk kunnen bezorgen. In de tussentijd raad ik je aan een klacht in te dienen via de website van FedEx, want het lijkt erop dat er een fout is gemaakt. Zodra ik een update van FedEx heb, neem ik contact met je op via ons e-mailadres: [email protected] Met vriendelijke groet, Charlie
I have not received the shipment!
Hi Kevin, Thank you for your review. I sincerely apologize that your order has not yet arrived. It appears there’s an issue with customs, and I’ve contacted FedEx to help get your shipment released as soon as possible. As soon as I receive an update, I’ll reach out to you directly from our email address [email protected] . Kind regards, Charlie
Een beetje moeilijk de produkte te vinden voor de rest perfekt.
Well done, the good quality!
Fast delivery
Fast, easy and affordable!
I visited The Dutch Expat Shop's online display at many occasions, being tempted by all their products. When I eventually took my cart to the check-out, everything went pretty easy and smoothly. Once the order was paid for and confirmed I was kept informed of every step up until the delivery. I am impressed, I am pleased and happy with my purchases. I am definitely going to be a repeat customer. Thank you.
Recommend use of another carrier as it appears they were completely at fault for the extreme delay experienced. Your company is not getting what it pays for. On the bright side I am grateful that I did receive a product that has a great reputation. This man would like to order additional Drogheria & Alimentari products in the spices and herbs lines like Cinnamon, Nutmeg, Cardamom, etc. Please advise if you will be able to provide these and hopefully their entire line of products in a manual fresh grinder version. Thank you.
Hi Terry, Thank you for your review. I am very sorry to see that your order has not yet arrived to you. The delay seems to be with customs clearance. We have submitted all requested paperwork and I have sent a follow up email to FedEx today. You can contact us on [email protected]. Kind Regards, Charlie
Originele beoordeling
Ordered on 10/1/2025, last track shows it in Memphis TN.
Hi Terry, Thank you for your review. I am very sorry to see that your order has not yet arrived to you. The delay seems to be with customs clearance. We have submitted all requested paperwork and I have sent a follow up email to FedEx today. You can contact us on [email protected]. Kind Regards, Charlie
I placed an order on September 29, 2025. Today is October 21, 2025 and I haven’t received my package yet. I would not recommend this service. I received the package — a big thank you to Charlie and Peter for the help and assistance in resolving this issue! I now understand that the delay was caused by the new U.S. customs rules introduced in September. I’ve been a customer for a few years and have always been happy with the service. Every time I had a question, I got a replay quickly—usually the same or next day—even with the time difference. I highly recommend Dutch Expat, it is reliable and trustworthy service.
Hi Olga, Thank you for your review. I’ve checked your shipment, and it is currently undergoing customs processing. Unfortunately, there appears to be a bit of a delay at the moment. Following your email to us, we’ve also contacted FedEx to see if there’s anything we can do to help reduce this delay. We hope to see movement on your order soon. Once again, I’m very sorry for the inconvenience this delay has caused. Kind regards, Charlie
Originele beoordeling
I placed an order on September 29, 2025. Today is October 21, 2025 and I haven’t received my package yet. I would not recommend this service.
Hi Olga, Thank you for your review. I’ve checked your shipment, and it is currently undergoing customs processing. Unfortunately, there appears to be a bit of a delay at the moment. Following your email to us, we’ve also contacted FedEx to see if there’s anything we can do to help reduce this delay. We hope to see movement on your order soon. Once again, I’m very sorry for the inconvenience this delay has caused. Kind regards, Charlie
Customs in the US are now taking longer than before to clear the This makes it harder to order cheese. Other than that everything cleared and made it in good condition!
Hi Annemarie, Thank you for your review. I’m very sorry to hear that your order has not yet arrived. It appears to be delayed in customs clearance. I’ve contacted FedEx this morning to see if there’s anything we can do to help speed up the process. I hope to see some movement on your order soon. Kind regards, Charlie
Originele beoordeling
How can I review if I have not received anything yet?
Hi Annemarie, Thank you for your review. I’m very sorry to hear that your order has not yet arrived. It appears to be delayed in customs clearance. I’ve contacted FedEx this morning to see if there’s anything we can do to help speed up the process. I hope to see some movement on your order soon. Kind regards, Charlie
Excellent updates on delivery process. Fast delivery. Perfect experience!
Excellent
very good
Alles word keurig verpakt zodat het veilig aankomt
We wanted to purchased a product that is no longer available where we live so we went online to purchase. Dutch Expat Shop had the item available at a price that we were prepared to pay. The goods were dispatched promptly and received in good condition, well packaged. I would not hesitate to use Dutch Expat Shop again as our needs arise.
I love Twinings Earl Grey Green tea and this is the only place I can currently find it. Unfortunately they didn’t have quite enough boxes in stock to fulfill my large order but they emailed me to explain this and refunded the difference very promptly. I’m really hoping they are able to get more and if so I will buy it from them. I’m in the UK by the way .
i odered shower power vom Ajax and the saftey data sheet SDS was missing but i find it easily and send it to Fedex everything fine as promised First oder will try them again thanks to charlie and peter
Ordered from Athens,Greece.,a product that is discontinued here. Very quick order processing,the product was at very nice price,and i received it in perfect condition and in very reasonable time. If needed,I will prefer it again !
Bedankt voor de goede service. Ik heb inmiddels meerdere bestellingen geplaatst en alleen bij deze laatste bestelling problemen ondervonden, maar buiten schuld van Dutch Expats Shop. Enige feedback is dat wanneer de bestelling in meerdere shipments verzonden wordt dit vooraf te melden
This is my fourth time ordering from this site. Absolutely trustworthy site and extremely efficient with their service
Helaas wordt alles duurder en ook de verzendkosten en nu met de tarieven nog duurder. Had graag via Dutch Expat Shop vernomen van de extra kosten en niet achteraf via DHL. Het bestellen van producten en laten leveren in Florida wordt door de kosten bijna onbetaalbaar. Ik vind de Dutchexpatshop nog altijd een stukje Nederland dat in het buitenland wordt geleverd en dat was fijn en goed
Well and secured packed, All came in good condition. They sent messages when it was on the way and when we could expact the food. Will do it again with Dutch Export
I found the Dutch Expat Shop easy to use and easy to order. My shipment arrived in good shape and very quickly. I will be using their services again for sure.
Na enige aarzeling o.a. een flinke hoeveelheid bitterballen besteld. 's Maandags verlieten ze het magazijn, 's woensdags werden ze al in het zuidwesten van Frankrijk afgeleverd. Dankzij de 12,5 kg droogijs en een doos van piepschuim waren de balletjes nog steeds hard bevroren. Als test de afgesloten doos met het droogijs bij 25-30 graden in de zon gezet. Vrijdagsmiddags verdween het laatste ijs, maar was het in de doos nog steeds ijskoud. Je bent natuurlijk wel wat meer kwijt dan in Nederlandse winkels, maar de balletjes smaken hier extra lekker. Zodra ze op zijn, gaan we o.a. een nieuwe voorraad bevroren snacks bestellen.
Too bad it takes a long time for the delivery to arrive, it takes 18 days.
Steenbakkerstraat 1
2222 AT Katwijk
Dutch Expat Shop (Belgian Expat Shop, Typical Dutch Stuff and Dutch Baby Shop) is the largest online shop where you can order - wherever you are - 28,000 typically Dutch and typical Belgian products!! We ship worldwide within 4 business days! Enjoy only the best from Holland and from Belgium!
• Iedereen mag een review schrijven zolang er voldaan wordt aan de gebruikersvoorwaarden.
• Kiyoh & Klantenvertellen zijn onafhankelijke platformen en erkend Google reviewpartner. Of een review nu lovend is of juist kritisch – iedere stem telt.
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan.
• Reviews die op eigen initiatief zijn geschreven worden direct online getoond en binnen 72 uur geverifieerd.
• Meer weten hoe deze reviewpagina tot stand komt? Lees dan hier meer.
• Wil je meer weten? Bekijk ons privacybeleid en ontdek hoe we omgaan met gegevens en reviews.