Dutch Expat is the only retailer selling Swiss Chalet cheese triangles which are incredibly hard to find.....I've bought these many times from Dutch Expat and they always arrive extremely well packaged and well in date... Received purchase Rambol soft walnut cheese which again arrived fresh and well packaged ...They have a wide selection and I can honestly say I've never had any issues with my orders,...
Wrong goods and Long response time from customer service
Hi Christina, Thank you for your review. I am very sorry that an incorrect product was sent to you. I can see that my colleague sent you a return label for the items and a refund has been organised for when they arrive back to us. Our customer service operating times are Monday to Friday 8:30am to 5pm. We strive to answer emails sent in this time within a 24 hour window. As your emails were sent on a Friday afternoon and over a weekend period, we did not receive them until the Monday morning, when we replied. I apologise if this was not clear when you were trying to contact us. Kind Regards, Charlie
Ordered some chocolate milk and had it shipped to the US. Box arrived but it was empty. I sent a message to them asking what happened. They said they would check with FedEx to find out what happened. They never followed up, they just sent a message saying they're refunding my money minus the shipping And I never got an answer to what happened to my items I ordered that never arrived. Waste of $50 in shipping. 1 STAR
Hi Christopher, Thank you for your review. As I explained in my email to you, FedEx did not provide us with any information as to why the products had been removed from your shipment, so I do apologise that we could not give you more extensive information. We did also refund €45 from your shipping costs. You should be able to see this listed at the bottom of the Credit note. Kind Regards, Charlie
Originele beoordeling
Order some chocolate milk and had it shipped to the US. Box arrived but it was empty. I sent a message to them asking what happened. They said they would check with FedEx to find out what happened. They never followed up, they just sent a message saying they're refunding my money minus the shipping And I never got an answer to what happened to my items I ordered that never arrived. Waste of $50 in shipping. 1 STAR
Hi Christopher, Thank you for your review. As I explained in my email to you, FedEx did not provide us with any information as to why the products had been removed from your shipment, so I do apologise that we could not give you more extensive information. We did also refund €45 from your shipping costs. You should be able to see this listed at the bottom of the Credit note. Kind Regards, Charlie
It is ironic being asked for a review when I still have no shipment almost 3 weeks later! I have been a customer for a number of years and always had an excellent experience. Not so much this time...One of the items was unavailable but that is not an issue since it was promptly refunded. The issue is that the fedex tracking states that the shipment is sitting in Tennessee since 7th of Aug!! This is not acceptable and not what has been the case in the past. I don't even know who to contact...
Hi Alexander, Thank you for your review. I am very sorry to hear that your order has been delayed and has not yet arrived to you. Your order appears to be in customs clearance, however I will contact FedEx to get more information. Kind Regards, Charlie
Via RTV West kwam ik achter het bestaan van Dutch Expat Shop. Mijn Hollandse familie in CH is gek op bitterballen. Als je in 2 dagen naar CH rijdt, is het meenemen van bitterballen geen optie. Dus contact gezocht met Dutch Expat Shop en uitleg gekregen. Bestelling geplaatst, uitlevering/verzending op maandag en bezorging op donderdag in diepgevroren toestand. Bitterballen liggen nu bij diverse familieleden in het diepvriesvak en zij wachten op een goede gelegenheid om van de bitterballen te gaan smullen. Dit cadeau is zeker voor herhaling vatbaar. Kost de schenker weinig tijd om een bestelling te plaatsen en de ontvanger(s) zijn helemaal gelukkig met dit Hollandse product.
Excellent product
Nill
I got what I ordered, but somehow - not in sufficient quantity - i got refund, but with 21 products order, only 16 were delivered - so I'm little bit stunned by this situation..
I'M STILL WAITING FOR MY ORDER WHICH WAS PLACED 3 WEEKS AGO - IN JULY 27th.
Hi Gil, Thank you for your review. A refund has been issued for this order as the shipment was rejected by customs as it contained aerosols. Please note that some of our items, such as aerosols, do have 'only available within Europe' in the discription as they can not be transported by air. Kind Regards, Charlie
A very good service, I like the care in wich they packaged the goods. I like this shop.
great experience
Good and efficient service. Always receive orders accurately. A couple of times a bottle of ketchup has smashed in transit due to insufficient packaging and no doubt sloppy handling by the courier.
GOOD PRODUCTS AND FAIR PRICE
website is goed , informatie en Fedex is goed . MAAR hier is mijn mening of jullie service en verpakking van jullie product . ik heb al 2 pakketten gekregen , ik heb 3 pakketten besteld in waarde van 429 euro en dan mag je toch wel een betere service verwachten . jullie terug betaling van producten die niet aanwezig waren is goed en heb zeer snel 56 euro terug gekregen met de vermelding van welke producten er niet beschikbaar zijn . in doos 1 invoice 162236 / order 100455929 mis ik Devos - Lemmens spicy samourai saus ??? dus wordt die terug betaald ?? in doos twee invoice 162239 / order 100455932 was de verpakking zeer zeer slecht 1 oxtail soep in bag was open gegaan en de soep half er uit , maar daar kan ik met leven is mijn risiko maar al de blikken van unox soep waren allemaal met grote deuken , de soep was zeer slecht verpakt en de doos was niet opgevuld met ........ papier of karton of met iets dat de blikken blokkeren en op hun plaats hielden , maar volgens mij zijn de blikken dagen lang rond gevlogen in de doos dat dat is voor mij niet aanvaardbaar , ik kan echt niet beschrijven hoe de blikken er uit zien en dat voor die prijs !!!!! ik wacht nu op de derde doos met een bang hart en mijn bestelling in oktober / november voor de feestdagen weet ik niet of ik nog bij jullie moet bestellen voor de feestdagen , zoals jullie merken ben ik geen usa burger maar Belg en mijn grote gedeelte van mijn leven heb doorgebracht in Belgie aan de grens met Nederland {Eindhoven} , maar ik wacht eerst op jullie reactie en mijn derde doos die nog moet komen Beste groeten Bode Jean Pierre
Hi Jean Pierre, Thank you for your review. I am very sorry to hear that our delivery to you arrived in bad condition. This is not how we expect our deliveries to arrive. I have sent you an email so that we can try to rectify this situation. Kind Regards, Charlie
Ich kaufe hier so gern den Pamesello von Kraft, denn es ist eine Kindheitserinnerung. Ich bin so dankbar, dass ich ihn hier bekomme.
In plaats van 0.0 Heineken fustjes kreeg ik normaal bier. Na contact met Dutch Expat Shop is dit keurig opgelost.
Originele beoordeling
In plaats van 0.0 Heineken fustjes kreeg ik normaal bier.
Have used the Dutch Ex-pat shop for over 10 years now and love it. Wide range of goods. Easy ordering. Very securely packaged. Delivered in a reasonable timeframe. Substitutions (if chosen) are logical. There’s nothing not to like. A great shopping experience.
I love your store . It reminds me of being home in Europe. Happy to see that I can buy goods away from home. The delivery is fast as well .
I would highly recommend using Dutch Expat Shop. The customer service is fantastic and the products are equally great.
The order came as purchased and on time.
Het artikel dat ik besteld heb bij Dutch Expat Shop was nergens anders meer verkrijgbaar dan bij Dutch Expat Shop, het betreft Pledge met jasmijn geur. Alles is zéér vlot en correct verlopen, van bestelling tot en met de levering was alles TipTop in orde! En het product is 100 % origineel en zeer goed beschermd verpakt afgeleverd geweest. Dus nogmaals ik ben zeer tevreden over de geleverde service van Dutch Expat Shop! Doe vooral zo verder! Een zéér tevreden klant.
Very helpful
I have been searching for this particular Onyx coffee beans by L'Or for awhile, found only a few online site selling it and the price sold by Dutch Expat is reasonable but the shipping cost is not, unfortunately. Anyway, happily bought a few bags and they were delivered within a few days.
Being away from home, i love how easy it is to order some of my favorite items and enjoy them where i live now. The service has always been great. Always quick shipping, everything correct. No complains! Love it
Great service love the product
Steenbakkerstraat 1
2222 AT Katwijk
Dutch Expat Shop (Belgian Expat Shop, Typical Dutch Stuff and Dutch Baby Shop) is the largest online shop where you can order - wherever you are - 28,000 typically Dutch and typical Belgian products!! We ship worldwide within 4 business days! Enjoy only the best from Holland and from Belgium!
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