Nederlands
8,3
1.155 beoordelingen in de laatste 12 maanden
85% beveelt ons aan

Reviews voor Dutch Expat Shop

  • Totaal score 8.8
  • Totaal aantal beoordelingen 8.966
  • Beveelt ons aan 91%
  • Aantal keer bekeken 105.925

Filters

5

Helaas alle stroopwafels gesmolten

Heb mail gestuurd vandasg over gesmolten stroopwafels. Heb ook fritesaus van remia besteld en Niet de mayonaise ( die kan ik ook in australie kopen, fritesaus niet) Lijkt allemaal beetje te snel ingepakt en pist ook nakatig dood in zon laten liggen. De doos en inhoud waren vrij gekreukeld en gelukking is van de hagelslag masr 1 doos japot. Hopelijk kunnen jullie hief aandacht besteden. Kost redelijk veel geld en als dan veel onbruikbaar is of ook verkeerd maonsise ipv fritesaus dan is het niet meer de moeite waard. Bedankt voor jullie aandacht hiervoor. Kijk uit naar een betere samenwerkin in toekomst. Vriendelijke groet Juliette Down under

  • Aanbevelen? Nee
Juliette , Albany

Reactie van het bedrijf

Hi Juliette, Thank you for your review. I am very sorry to hear that your order arrived this condition and with incorrect items included. This is not how we expect our orders to arrive. We do not seem to have received your email. Can you please send us photos of the delivery, including the packaging and the incorrect items. This can be sent to [email protected]. Kind Regards, Charlie

9

Alles Super

Ich kaufe hier immer wieder und bin sehr zufrieden

  • Would you recommend us? Yes
Natalia , Göttingen
9

Excellent service, fast shipping

Received everything as ordered, only took 22 days to get to my front door. I will be purchasing again.

  • Would you recommend us? Yes
Patrick , Port Byron
10

Excellent service and product range

I have ordered from the Dutch Expat Shop several times now. My deliveries are always 'standard' as the postage is so expensive nowadays. Despite the 'standard' delivery ordered, the parcel still arrives quite quick and the products ordered are well wrapped and all in good order. Excellent service. Thank you.

  • Would you recommend us? Yes
Elke , Swindon / United Kingdom
10

Impeccable

Bonjour, je suis très satisfait, je suis résident Belge à Tenerife et j’ai reçu mon colis sans aucun problème, juste une chose, pour l’envoi vers Tenerife, il faudrait dans le bordereau de livraison indiquer le numéro de NIE ( identification espagnole personnel ) et pouvoir marquer usage particulier, sinon très content et je vous ferais une nouvelle commande bientôt.

  • Nous recommanderiez-vous? Oui
RENE , TENERIFE
10

straightforward, rapid response, excellent

Have used Dutch Expat for several years, with delivery option to UK by Fedex. Good range of goods, usually get coffee, magazines, conimex, drop, frites saus.

  • Would you recommend us? Yes
jackie , york
10

Ordering is simple and cheese arrives fresh and well packed

Dutch Expat is the only retailer selling Swiss Chalet cheese triangles which are incredibly hard to find.....I've bought these many times from Dutch Expat and they always arrive extremely well packaged and well in date... Received purchase Rambol soft walnut cheese which again arrived fresh and well packaged ...They have a wide selection and I can honestly say I've never had any issues with my orders,...

  • Would you recommend us? Yes
Steven , London
2

Wrong goods

Wrong goods and Long response time from customer service

  • Would you recommend us? No
Christina , Kastrup

Reactie van het bedrijf

Hi Christina, Thank you for your review. I am very sorry that an incorrect product was sent to you. I can see that my colleague sent you a return label for the items and a refund has been organised for when they arrive back to us. Our customer service operating times are Monday to Friday 8:30am to 5pm. We strive to answer emails sent in this time within a 24 hour window. As your emails were sent on a Friday afternoon and over a weekend period, we did not receive them until the Monday morning, when we replied. I apologise if this was not clear when you were trying to contact us. Kind Regards, Charlie

2

Never received my items

Ordered some chocolate milk and had it shipped to the US. Box arrived but it was empty. I sent a message to them asking what happened. They said they would check with FedEx to find out what happened. They never followed up, they just sent a message saying they're refunding my money minus the shipping And I never got an answer to what happened to my items I ordered that never arrived. Waste of $50 in shipping. 1 STAR

  • Would you recommend us? No
Christopher , Gaithersburg

Reactie van het bedrijf

Hi Christopher, Thank you for your review. As I explained in my email to you, FedEx did not provide us with any information as to why the products had been removed from your shipment, so I do apologise that we could not give you more extensive information. We did also refund €45 from your shipping costs. You should be able to see this listed at the bottom of the Credit note. Kind Regards, Charlie

Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
×

Originele beoordeling

2

Never received my items

Order some chocolate milk and had it shipped to the US. Box arrived but it was empty. I sent a message to them asking what happened. They said they would check with FedEx to find out what happened. They never followed up, they just sent a message saying they're refunding my money minus the shipping And I never got an answer to what happened to my items I ordered that never arrived. Waste of $50 in shipping. 1 STAR

  • Would you recommend us? No
Christopher , Gaithersburg

Reactie van het bedrijf

Hi Christopher, Thank you for your review. As I explained in my email to you, FedEx did not provide us with any information as to why the products had been removed from your shipment, so I do apologise that we could not give you more extensive information. We did also refund €45 from your shipping costs. You should be able to see this listed at the bottom of the Credit note. Kind Regards, Charlie

2

Almost 3 weeks now...

It is ironic being asked for a review when I still have no shipment almost 3 weeks later! I have been a customer for a number of years and always had an excellent experience. Not so much this time...One of the items was unavailable but that is not an issue since it was promptly refunded. The issue is that the fedex tracking states that the shipment is sitting in Tennessee since 7th of Aug!! This is not acceptable and not what has been the case in the past. I don't even know who to contact...

  • Would you recommend us? No
Alexander , Brooklyn

Reactie van het bedrijf

Hi Alexander, Thank you for your review. I am very sorry to hear that your order has been delayed and has not yet arrived to you. Your order appears to be in customs clearance, however I will contact FedEx to get more information. Kind Regards, Charlie

10

Geweldig.

Via RTV West kwam ik achter het bestaan van Dutch Expat Shop. Mijn Hollandse familie in CH is gek op bitterballen. Als je in 2 dagen naar CH rijdt, is het meenemen van bitterballen geen optie. Dus contact gezocht met Dutch Expat Shop en uitleg gekregen. Bestelling geplaatst, uitlevering/verzending op maandag en bezorging op donderdag in diepgevroren toestand. Bitterballen liggen nu bij diverse familieleden in het diepvriesvak en zij wachten op een goede gelegenheid om van de bitterballen te gaan smullen. Dit cadeau is zeker voor herhaling vatbaar. Kost de schenker weinig tijd om een bestelling te plaatsen en de ontvanger(s) zijn helemaal gelukkig met dit Hollandse product.

  • Aanbevelen? Ja
Robert , HONSELERSDIJK
10

fast service

Excellent product

  • Would you recommend us? Yes
terry , hinckley
10

That was good

Nill

  • Would you recommend us? Yes
Muhammad Zain , Ingolstadt
7

Mediocre

I got what I ordered, but somehow - not in sufficient quantity - i got refund, but with 21 products order, only 16 were delivered - so I'm little bit stunned by this situation..

  • Would you recommend us? Yes
Sebastian , Danzig
2

I DID NOT RECEIVE MY ORDER

I'M STILL WAITING FOR MY ORDER WHICH WAS PLACED 3 WEEKS AGO - IN JULY 27th.

  • Would you recommend us? No
Gil , Moshav Moledet

Reactie van het bedrijf

Hi Gil, Thank you for your review. A refund has been issued for this order as the shipment was rejected by customs as it contained aerosols. Please note that some of our items, such as aerosols, do have 'only available within Europe' in the discription as they can not be transported by air. Kind Regards, Charlie

8

Very positive.

A very good service, I like the care in wich they packaged the goods. I like this shop.

  • Would you recommend us? Yes
Beverly , Manchester uk
10

timely delivery good quality

great experience

  • Would you recommend us? Yes
Malvika , Panchkula
8

Generally happy

Good and efficient service. Always receive orders accurately. A couple of times a bottle of ketchup has smashed in transit due to insufficient packaging and no doubt sloppy handling by the courier.

  • Would you recommend us? Yes
Roland , London
10

VERY GOOD SERVIS

GOOD PRODUCTS AND FAIR PRICE

  • Would you recommend us? Yes
ANTHONY , CHICLANA DE LA FRONTERA
4

snelle en goede service , MAAR zeer slechte verpekking , daarom weet ik niet wat ik moet beoordelen

website is goed , informatie en Fedex is goed . MAAR hier is mijn mening of jullie service en verpakking van jullie product . ik heb al 2 pakketten gekregen , ik heb 3 pakketten besteld in waarde van 429 euro en dan mag je toch wel een betere service verwachten . jullie terug betaling van producten die niet aanwezig waren is goed en heb zeer snel 56 euro terug gekregen met de vermelding van welke producten er niet beschikbaar zijn . in doos 1 invoice 162236 / order 100455929 mis ik Devos - Lemmens spicy samourai saus ??? dus wordt die terug betaald ?? in doos twee invoice 162239 / order 100455932 was de verpakking zeer zeer slecht 1 oxtail soep in bag was open gegaan en de soep half er uit , maar daar kan ik met leven is mijn risiko maar al de blikken van unox soep waren allemaal met grote deuken , de soep was zeer slecht verpakt en de doos was niet opgevuld met ........ papier of karton of met iets dat de blikken blokkeren en op hun plaats hielden , maar volgens mij zijn de blikken dagen lang rond gevlogen in de doos dat dat is voor mij niet aanvaardbaar , ik kan echt niet beschrijven hoe de blikken er uit zien en dat voor die prijs !!!!! ik wacht nu op de derde doos met een bang hart en mijn bestelling in oktober / november voor de feestdagen weet ik niet of ik nog bij jullie moet bestellen voor de feestdagen , zoals jullie merken ben ik geen usa burger maar Belg en mijn grote gedeelte van mijn leven heb doorgebracht in Belgie aan de grens met Nederland {Eindhoven} , maar ik wacht eerst op jullie reactie en mijn derde doos die nog moet komen Beste groeten Bode Jean Pierre

  • Would you recommend us? No
Jean Pierre , Huntley USA

Reactie van het bedrijf

Hi Jean Pierre, Thank you for your review. I am very sorry to hear that our delivery to you arrived in bad condition. This is not how we expect our deliveries to arrive. I have sent you an email so that we can try to rectify this situation. Kind Regards, Charlie

10

Wundervoll

Ich kaufe hier so gern den Pamesello von Kraft, denn es ist eine Kindheitserinnerung. Ich bin so dankbar, dass ich ihn hier bekomme.

  • Would you recommend us? Yes
Ruth , Werl
10

Verkeerde levering uitstekend opgelost

In plaats van 0.0 Heineken fustjes kreeg ik normaal bier. Na contact met Dutch Expat Shop is dit keurig opgelost.

  • Aanbevelen? Ja
Allard , Theoule sur Mer
Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
×

Originele beoordeling

1

Verkeerde levering, geen reactie

In plaats van 0.0 Heineken fustjes kreeg ik normaal bier.

  • Aanbevelen? Nee
Allard , Theoule sur Mer
10

Been using the shop for years

Have used the Dutch Ex-pat shop for over 10 years now and love it. Wide range of goods. Easy ordering. Very securely packaged. Delivered in a reasonable timeframe. Substitutions (if chosen) are logical. There’s nothing not to like. A great shopping experience.

  • Would you recommend us? Yes
Liz , Staffordshire
10

Great experience

I love your store . It reminds me of being home in Europe. Happy to see that I can buy goods away from home. The delivery is fast as well .

  • Would you recommend us? Yes
Rita , Tracy
10

Great Service that provides Great products.

I would highly recommend using Dutch Expat Shop. The customer service is fantastic and the products are equally great.

  • Would you recommend us? Yes
Lorelei , Prince Albert, SK Canada

Bedrijfsgegevens

Steenbakkerstraat 1

2222 AT Katwijk

-

[email protected]

dutchexpatshop.com/nl/

Over Dutch Expat Shop

Dutch Expat Shop (Belgian Expat Shop, Typical Dutch Stuff and Dutch Baby Shop) is the largest online shop where you can order - wherever you are - 28,000 typically Dutch and typical Belgian products!! We ship worldwide within 4 business days! Enjoy only the best from Holland and from Belgium!

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