Het heeft ruim twee weken geduurd voordat het is verzonden. Op verzoek de waardering aangepast. Maar het zou heel fijn zijn. Zeker met de items die ik besteld heb dat reële levertijden gecommuniceerd worden en wees gewoon eerlijk en zeg we versturen het met een week. Door een verjaardag rekende ik op de spullen vandaar de wat negatieve revieuw.
Hi Sander, Thank you for your review. I’m sorry that your order took longer than expected. We truly appreciate your feedback and hope to provide you with a smoother experience in the future. Kind regards, Charlie
Originele beoordeling
Het heeft ruim twee weken geduurd voordat het is verzonden.
Hi Sander, Thank you for your review. I’m sorry that your order took longer than expected. We truly appreciate your feedback and hope to provide you with a smoother experience in the future. Kind regards, Charlie
I won't give any stars at this time, as I don't base my opinion on a single experience. I recommend their services, but not everything was love. I love them, but I have doubts! My first order, #100438630 (2024), was wonderful. The second order, #100458407 (2025), is a very different story. It's still a bit confusing because as of now (September 23, 2025, Angola time, 9:04 AM), you haven't given me a coherent explanation of what happened. To be honest, I'm not going to say that I don't like your services anymore, but right now, I have doubts. Thank you for the opportunity! My regards, Humberto J.F.L. Viegas Giblin
Hi Humberto, Thank you for your review. I have sent you a reply email regarding your recent order. It seems the second part of the order is still in customs. I am confident that we can get the shipment delivered. Kind Regards, Charlie
Uitstekende keuze en de opwaarde ten opzichte van de normale winkel prijzen is fair. Efficient verpakt tegen schadde onderweg. Bezorgkosten en tijd ook redelijk..
Ordered from Sweden... Delivery came perfectly in time, definitely I will buy again
1 item was out of date the day before ordered, by the time it was delivered it was 8 days past the use by date. Cheese only had a couple of days left. Refunded for the items but won't trust them again.
Hi Roz, Thank you for your review. I do apologise that your order did not go well on this occasion. We do always strive to send our products with the longest possible shelf life, however I appricate that we failed to do so in this instance. This is not how we expect our orders to arrive and we do accept the feedback. I understand your hesitance to order with us again, however we would love the opertunity to show you that we can improve our services. I hope that you reconsider ordering with us again. Kind Regards, Charlie
Het was de 1ste keer dat ik van uw diensten gebruik heb gemaakt . Na pech met diepvriesproducten was de service heel goed. Geen problemen gehad . Alles snel afgehandeld. Mijn complimenten. Misschien is er een manier om diepvriesproducten sneller te versturen.
goed
I have always had great service with simple checkout procedure.
Living in the UK, delivery from the EU is expensive, but the goods arrived in good order and really fast. Only disappointment was that I ordered 'belegen' kaas, which it mentioned on the packaging, but the cheese was obviously 'extra belegen' as it had crystals in it and was quite hard - both of which I do not like.
Always easy to order and fast to receive. Well packaged and hassle-free customs.
Quick and perfekt, thank you
De bezorging heeft een week geduurd, inplaats van 3 dagen zoals belooft. De diepvries was allemaal ondooid en stonk. Ook de houdbaarheidsdatum van de file Amerikaan was al een dag verlopen. Grote teleurstelling!
Hi Jannetta, Thank you for your review. I’m very sorry to hear that your order was delayed in shipping. We pack all frozen orders with enough dry ice to last for 5 days in transit, but unfortunately, if a shipment is delayed beyond that, the items may arrive defrosted. We would be happy to resend the items for you. Please contact us at [email protected] , and we will arrange the next steps to resolve this for you as quickly as possible. Kind regards, Charlie
Made an order for coffee baileys which is hard to obtain in the UK. Was sent two bottles of ordinary baileys instead, which is easily purchased in the UK. Paid £61.00 for something that probably cost £12 in a supermarket up the road. Not happy at all and would definitely not recommend. Have asked me to amend my review, have not offered a solution. If they can get me the product I ordered or offer me a refund then I will be happy to do so.
Hi Matthew, Thank you for your review. I’m very sorry to hear that you received a replacement product instead of the item you ordered. Before your order arrived from our suppliers, I personally checked and was informed that it was the Baileys Coffee we would be receiving, so I understand how disappointing this must be. Could you please contact us at [email protected] and include photos of the item you received? This will help us find the best solution for you as quickly as possible. Once again, I sincerely apologize for the mix-up. Kind regards, Charlie
Originele beoordeling
Made an order for coffee baileys which is hard to obtain in the UK. Was sent two bottles of ordinary baileys instead, which is easily purchased in the UK. Paid £61.00 for something that probably cost £12 in a supermarket up the road. Not happy at all and would definitely not recommend.
Hi Matthew, Thank you for your review. I’m very sorry to hear that you received a replacement product instead of the item you ordered. Before your order arrived from our suppliers, I personally checked and was informed that it was the Baileys Coffee we would be receiving, so I understand how disappointing this must be. Could you please contact us at [email protected] and include photos of the item you received? This will help us find the best solution for you as quickly as possible. Once again, I sincerely apologize for the mix-up. Kind regards, Charlie
I’ve been ordering from Dutch expat store for about 8 years. They have a great selection of products and the prices are reasonable . Everything comes well packaged and delivery is always good. However I feel there needs to be much more communication about the status of your order, after receiving the first email confirming your order I heard nothing regarding time scale for delivery. After about a week I emailed to get an update, finally to be told it was ready to ship . Also was not told about out of stock items until I opened my package and found they were missing, I then had to email to find out that they were unavailable, very disappointing. A refund was quickly given but if I’d been told the items were not being sent it would have been much better. Despite all that good overall .
I order shipments to the USA regularly. Shipping costs are highly competitive, and the goods arrive well-packaged, no broken or missing items, ever.
Slechte opvolging van de bestelling. Verkeerde producten geleverd. Lange duur voor communicatie. Uiteindelijk alles gelaten zoals het was. Geen verdere intresse meer.
Hoi Kris, Bedankt voor je review. Het spijt me enorm dat je een vervangend product hebt ontvangen. Ik zie dat mijn collega je al een e-mail heeft gestuurd met de vraag of je een retourlabel wilt. Zodra we het geretourneerde product hebben ontvangen, storten we uiteraard het volledige bedrag van je bestelling terug. Heb je deze e-mail ontvangen? Laat ons weten of je een retourlabel wilt, dan regelen we dat direct voor je. Met vriendelijke groet, Charlie
ging heel soepel en vlug
It was great had no issues with company
Easy to use website, good range of products and really prompt delivery
Very reliable and great products
Very professional
producten bijna over de houdbaarheidsdatum
Hoi Marja, Bedankt voor je review. Het spijt me zeer dat je niet helemaal tevreden bent met je levering. Neem contact met ons op via [email protected], zodat we dit verder kunnen onderzoeken. Met vriendelijke groet, Charlie
I was a bit acceptable at first as this was my first order, and I am not a Dutch national but lived in Amsterdam many years ago and visit most years but am now back in the UK. I have found that my experience with the Expat shop to be first class and will continue to get all MY goodies there.
Ik ben zo blij met mijn boodschappen.
Zeer ruim assortiment, snel geleverd.
Steenbakkerstraat 1
2222 AT Katwijk
Dutch Expat Shop (Belgian Expat Shop, Typical Dutch Stuff and Dutch Baby Shop) is the largest online shop where you can order - wherever you are - 28,000 typically Dutch and typical Belgian products!! We ship worldwide within 4 business days! Enjoy only the best from Holland and from Belgium!
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