Response from the business owner
Hello,
We are sorry to hear that you did not receive your parcel.
According to the DPD tracking, the package was marked as delivered. As you informed us that you did not receive anything (not with neighbours or in your mailbox), we immediately opened an investigation with the carrier.
In the meantime, and to ensure you were not left without a solution, we have issued a full refund of your order (€43.25) on March 25.
We fully understand that this situation is frustrating. However, we would like to point out that we always do our utmost to resolve such issues quickly and fairly for our customers, as reflected in our many positive reviews.
We therefore hope this experience does not give an inaccurate impression of our service.
Kind regards,
Jelien