Great product, but disappointing surprise for Swiss customers
I was very happy with your product – the quality is excellent.
The online customization tool for the cushions is intuitive and user-friendly, and your customer service was both friendly and responsive.
The order was delivered on time, and everything went smoothly – until the final step.
As a customer from Switzerland, I must unfortunately say that your cooperation with MeinEinkauf.ch turned a great experience into a frustrating one.
Your website states that Swiss customers should expect a 20% surcharge plus CHF 17.90, which I was fine with – but that’s only half the story.
In my case, the package was split into two shipments, triggering double surcharges (CHF 17.90 x 2), plus unexpected "bulky item" fees – all adding up to over 31% extra costs. This feels less like a service and more like a business model built on confusion and hidden charges.
Frankly, I would have rather paid those 10% directly to your company instead of a middleman profiting from your customers – and possibly harming your reputation in Switzerland.
I strongly recommend either:
- making the total cost clearly transparent on your website, or
- finding a better logistics solution or partner for your Swiss clientele.
It’s unfortunate that what began as a very positive experience ended on such a disappointing note. I still appreciate your product – but this final part left a bitter aftertaste.
Best regards,
