Response from the business owner
I am sorry to hear your parcel was delivered at your neighbors place. Unfortunately this is a common service for post.nl. That is why we pack the parcels as discreet as possible and we do not ad an invoice. And we try to send parcels in a letterbox friendly size as much as possible.
We do mention this on our website.
But, you are right. We forgot to translate this into English, so you might have missed this information.
We want to make is easier for customers to send the parcel to a pick up point. We have some technical problems with this, so it is taking more time than we would like.
I understand you have been in contact with my colleague and I trust you will come to a solution.
Kind regards,
Team Condomerie
