Pretty poor.
I initially ordered a sitting-standing desk with an electronic control, and a good week after my order I was informed that the desk dimensions did not conform to the information provided on the website. Due to this I had to change my order. I responded to the email stating just that and never received a response. A few days later I called and arranged a replacement by email.
I appreciate that the new desk was delivered on the same date on which my original order was supposed to arrive (so I did not have to wait for 2 extra weeks). However, I never received any information regarding the timeframe of my delivery. Fortunately, I was home at that time and was able to receive my order.
When the desk arrived and I immediately tried to adjust the desk's height. Following my attempt, a metal part of the desk holding the screws together just disappeared somewhere deep inside the desk's leg and would not come out. I called the service desk and they promised me that one of their mounting specialists would contact me by phone later in the day. That never happened.
Fortunately, I had a friend who was able to fix this issue by deconstructing the leg and I could use the desk again.
Needless to say, I did not receive a manual for the desk nor the tools needed to operate/adjust it it.
Yesterday I decided to readjust the height of the desk again and that resulted in one of the screws which holds the leg attached to the table top tearing out of the wooden panel. I do not believe I used excessive force, and the screws in the height-adjustable legs were sufficiently loosened to allow for raising the desk's height. I have not yet contacted the service desk about this, partly because I am not sure whether I will be helped.
Overall, I feel that I've received poor service for a poor quality product.
