Reviews for FacePaintShop.eu

Hello, Thank you for your feedback. We’re very happy to hear that you like the paints and appreciate their originality. Regarding the delivery, we would like to clarify a few points. The shipping cost is €13.00, not €15.00. Our website is fully available in both French and English, and all shipping information is clearly indicated there. If you check the shipping conditions on our webshop, you will also see that delivery to France is free for orders above €125.00. We understand that delivery costs can sometimes feel high, and we always aim to keep them as fair and transparent as possible. If you have any further questions, we are happy to help. Team Facepaintshop

Estimado/a señor/a, Consideramos necesario dirigirnos a usted en relación con la reseña negativa que ha publicado, ya que dicha valoración no es razonable ni está debidamente justificada. Usted realizó un pedido el 1 de febrero de 2026 en los Países Bajos, con destino de entrega en España. Se trata de un envío internacional que, como es de conocimiento general, requiere varios días laborables para su correcta tramitación y transporte. A pesar de ello, el 8 de febrero usted publicó una reseña negativa alegando que el paquete aún no ha sido recibido. Consideramos este comportamiento inapropiado e irrealista. La expectativa de que un envío internacional sea entregado en un plazo de cinco días no es razonable y no tiene en cuenta los tiempos de transporte, los procesos logísticos ni la naturaleza del envío internacional. Por ello, le solicitamos encarecidamente que revise o elimine su reseña, ya que esta ofrece una imagen incorrecta de nuestro servicio. Publicar una valoración negativa antes de que haya transcurrido un plazo de entrega realista resulta injustificado y perjudica indebidamente nuestra reputación. Confiamos en que comprenderá esta situación y actuará en consecuencia. Atentamente, Dear Sir/Madam, We find it necessary to address the negative review you have submitted, as it is neither reasonable nor justified. You placed an order on 1 February 2026 in the Netherlands, with delivery to Spain. This is an international shipment which, as should be generally understood, requires several working days for processing and transport. Nevertheless, on 8 February you chose to leave a negative review stating that the package has not yet arrived. We consider this action inappropriate and unrealistic. Expecting an international shipment to be delivered within five days does not reflect a reasonable understanding of international logistics, transport times, or standard delivery procedures. We therefore strongly request that you revise or remove your review, as it presents an incorrect and misleading impression of our service. Posting a negative review before a realistic delivery period has elapsed is unjustified and unfairly damages our reputation. We trust that you will recognize this and take appropriate action. Yours sincerely,

hoi, Bedankt voor je enorme waardering. Team Facepaintshop

Thank you very much for taking the time to share your experience and for your rating. We truly appreciate your patience throughout the ordering and payment process, and we are glad to hear that you are satisfied with the products you received. Your satisfaction with the final result means a great deal to us. Regarding the payment difficulties, we would like to clarify that payment approvals are handled directly by banks and payment service providers, and unfortunately these issues are beyond the control of our website. In such cases, we always recommend contacting your bank for further assistance. That said, our team is always happy to help monitor the order status and ensure everything is resolved on our side, as we did in your case. We also sincerely appreciate your feedback about the website usability. Improving the organization, checkout flow, and overall user experience is an ongoing priority for us, and comments like yours are extremely valuable in helping us improve. Thank you once again for your understanding and for choosing us. We look forward to serving you again in the future. Team Facepaintshop

Geachte mevrouw, Hartelijk dank voor uw bericht en het delen van uw ervaring. Wij begrijpen dat het vervelend is wanneer producten niet op voorraad zijn en dat het zoeken naar geschikte alternatieven tijdrovend kan zijn. Graag lichten wij toe dat het in het systeem waarmee wij werken helaas niet mogelijk is om automatisch vervangende producten toe te voegen wanneer een artikel niet beschikbaar is. Om u toch zo goed mogelijk van dienst te zijn, kunt u altijd telefonisch contact opnemen met onze winkel. Onze medewerkers denken graag met u mee en kunnen u direct adviseren over passende alternatieven. Aangezien u bovendien in de nabije omgeving woont, willen wij u graag uitnodigen om onze winkel te bezoeken. Ter plaatse kunnen wij u nog beter en gerichter adviseren, afgestemd op uw specifieke wensen en behoeften. Wij hopen u hiermee voldoende te hebben geïnformeerd en staan uiteraard voor u klaar bij verdere vragen. Met vriendelijke groet, Team Facepaintshop