Reviews for FacePaintShop.eu

Beste, Wij hebben het geld inmiddels aan u geretourneerd. Daarnaast hebben wij het Mentos-pallet extra naar u opgestuurd; het andere mag u van ons behouden. Wij zouden het zeer op prijs stellen als u uw waardering wilt aanpassen. De beoordeling is namelijk geplaatst voordat wij de gelegenheid hadden het probleem volledig voor u op te lossen. Helaas is de negatieve beoordeling erg snel geplaatst, zonder ons de kans te geven dit recht te zetten. Met vriendelijke groet, Team Facepaintshop Estimada/o Amaya Sentimos mucho lo ocurrido y te pedimos disculpas por este error. Hoy mismo te hemos respondido por correo electrónico. Se trató de un error humano puntual, que ya hemos identificado y estamos gestionando. Enviaremos el palette correcto y añadiremos un pequeño regalo como compensación. Si no has recibido nuestro mensaje, no dudes en contactarnos para que podamos resolverlo lo antes posible. Un saludo, Nicky

Geachte heer/mevrouw, Wij hebben op al uw e-mails en verzoeken tijdig gereageerd. U bent vanuit Turkije naar een hotel in Duitsland gereisd en heeft tijdens Black Friday een bestelling geplaatst met levering in de maand december. In deze periode draaien alle postbedrijven op volle capaciteit, waardoor pakketten niet altijd tijdig worden geleverd. Dit valt buiten onze invloed en verantwoordelijkheid. U heeft ons verzocht om alle verzendinformatie met het hotel te delen en contact met hen op te nemen, hetgeen wij hebben gedaan. Daarnaast hadden wij u vooraf telefonisch kunnen informeren dat er een risico bestond dat de levering niet op tijd zou plaatsvinden, indien u ons hierover had gecontacteerd. Wij hebben meerdere oplossingen aangeboden, waaronder: verzending van het pakket naar Turkije; het automatisch laten retourneren van het pakket indien het hotel de zending zou weigeren, met terugbetaling van het aankoopbedrag; telefonisch contact in het Turks. Ondanks deze voorstellen bleek geen van de oplossingen voor u acceptabel. Helaas kunnen wij daarom niet verder aan uw wensen voldoen. Indien het pakket aan ons wordt geretourneerd, zullen wij u hierover uiteraard informeren. Wij danken u voor uw begrip en wensen u het beste voor de toekomst. Met vriendelijke groet, Team Facepaintshop Dear Sir/Madam, We have responded to all of your emails and requests in a timely manner. You traveled from Turkey to a hotel in Germany and placed an order during Black Friday with delivery expected in December. During this peak period, all postal and courier services operate at full capacity, and deliveries may be delayed. Unfortunately, this is beyond our control and responsibility. At your request, we shared all available shipping information with the hotel and contacted them accordingly. Had you contacted us by phone in advance to confirm whether the package would arrive on time, we would have informed you that there was a delivery risk involved. We offered several possible solutions, including: shipping the package to Turkey; arranging for an automatic return of the package in case the hotel refuses delivery, with a full refund upon return; offering to communicate with you by phone in Turkish. Despite these efforts, none of the proposed solutions were acceptable to you. Regrettably, we are therefore unable to meet your requests. Should the package be returned to us, we will inform you accordingly. We thank you for your understanding and wish you all the best for the future. Kind regards, Team Facepaintshop

Dear, We are sorry to hear you are not happy with our service. We are a small familie business and do all effort for our customers. We wonder how it is possible that you ask a question about a Mehron palette with a picture attached and now file a complaint that you did not get it at all !? I JUST RECEIVED MY RECENT ORDER AND UNFORTUNATELY NOTICED THAT THE MEHRON PALETTE ARRIVED DAMAGED. SPECIFICALLY, THE SHADE TEAL APPEARS TO HAVE MOLD OR DISCOLORATION, AND BOTH YELLOW SHADES ARE SMUDGED AND LOOK AS IF THEY MAY HAVE BEEN USED. Could you please advise on the next steps? I would appreciate a refund for the damaged product. Van: Giedrė Koneckaitė <[email protected]> Onderwerp: Shipment #000008175 for Order #000011501 Datum: 17 september 2025 om 10:11:03 CEST Aan: [email protected] Hello, We have processed and shipped your order correctly and in full. Tracking information clearly confirms that the package has been delivered successfully. Therefore, it is not correct to claim that you did not receive the product. Furthermore, we emphasize that there was no defect or fault in the palette you received. As officially confirmed by the manufacturer, Mehron Europe (Holland) B.V., the product is safe and in perfect condition. Please see their official statement below: “We assure you the product is safe for use and that it is not mold. What you are seeing is a harmless effect caused by pressure inconsistency during production. This does not affect performance or safety of the product. The palette has never been used before, as can be seen from the surface structure.” We note that you have repeatedly attempted to obtain a free replacement without valid reason. Such actions are considered an attempt at fraud. Therefore, we hereby inform you that: Your details will be reported to the Dutch Police as part of a formal fraud complaint. Your account and order history will be blocked in our system with immediate effect. We consider this matter closed. Paradise Makeup AQ™ contains a high concentration of ingredients blended together and pressed into pans. When creating Paradise we blend the “base” and the “pigments” together and put large amounts of pressure onto the product and the pans to press them. What you are seeing is parts of the base that has slowly migrated to the top of the pan over time. This was due to a pressure inconsistency in the pressing process. This issue has since been fixed and we assure you this product is safe to use and that it will not affect the performance of the product. The little shivers of paint around yellow are due to transport conditions. We assure you that the palette has never been used before, as you can see in the structure of the top surface. Kind regards, Mehron Europe (Holland) B.V. Saskia Timmermans Delft, Netherlands Here are the tracking details: Yes! Your shipment has been delivered to the recipient September 17, 10:31 Delivered on September 17, 10:31 September 16, 9:26 Yes! Your shipment has arrived in the destination country September 12, 8:15 Your parcel has crossed the border September 11, 21:54 Shipment is ready for transport to the country of destination September 9, 16:55 Shipment received by PostNL September 9, 10:17 Shipment expected, but not yet arrived or processed at PostNL Giedre Garliauske Lithuania Final destination reached Your parcel’s journey is complete! Opens in new window Parcel details Shipping address Giedre Garliauske Lithuania Sender Facepaintshop Europa Kapelweg 2 6121JB BORN Netherlands Track & trace number RI800867296NL Details Weight: 2.4 kg Dimensions: 29 x 19.5 x 38.5 cm Description 000011501_216388510