Reviews voor FacePaintShop.eu

Dear, We are sorry to hear you are not happy with our service. We are a small familie business and do all effort for our customers. We wonder how it is possible that you ask a question about a Mehron palette with a picture attached and now file a complaint that you did not get it at all !? I JUST RECEIVED MY RECENT ORDER AND UNFORTUNATELY NOTICED THAT THE MEHRON PALETTE ARRIVED DAMAGED. SPECIFICALLY, THE SHADE TEAL APPEARS TO HAVE MOLD OR DISCOLORATION, AND BOTH YELLOW SHADES ARE SMUDGED AND LOOK AS IF THEY MAY HAVE BEEN USED. Could you please advise on the next steps? I would appreciate a refund for the damaged product. Van: Giedrė Koneckaitė <[email protected]> Onderwerp: Shipment #000008175 for Order #000011501 Datum: 17 september 2025 om 10:11:03 CEST Aan: [email protected] Hello, We have processed and shipped your order correctly and in full. Tracking information clearly confirms that the package has been delivered successfully. Therefore, it is not correct to claim that you did not receive the product. Furthermore, we emphasize that there was no defect or fault in the palette you received. As officially confirmed by the manufacturer, Mehron Europe (Holland) B.V., the product is safe and in perfect condition. Please see their official statement below: “We assure you the product is safe for use and that it is not mold. What you are seeing is a harmless effect caused by pressure inconsistency during production. This does not affect performance or safety of the product. The palette has never been used before, as can be seen from the surface structure.” We note that you have repeatedly attempted to obtain a free replacement without valid reason. Such actions are considered an attempt at fraud. Therefore, we hereby inform you that: Your details will be reported to the Dutch Police as part of a formal fraud complaint. Your account and order history will be blocked in our system with immediate effect. We consider this matter closed. Paradise Makeup AQ™ contains a high concentration of ingredients blended together and pressed into pans. When creating Paradise we blend the “base” and the “pigments” together and put large amounts of pressure onto the product and the pans to press them. What you are seeing is parts of the base that has slowly migrated to the top of the pan over time. This was due to a pressure inconsistency in the pressing process. This issue has since been fixed and we assure you this product is safe to use and that it will not affect the performance of the product. The little shivers of paint around yellow are due to transport conditions. We assure you that the palette has never been used before, as you can see in the structure of the top surface. Kind regards, Mehron Europe (Holland) B.V. Saskia Timmermans Delft, Netherlands Here are the tracking details: Yes! Your shipment has been delivered to the recipient September 17, 10:31 Delivered on September 17, 10:31 September 16, 9:26 Yes! Your shipment has arrived in the destination country September 12, 8:15 Your parcel has crossed the border September 11, 21:54 Shipment is ready for transport to the country of destination September 9, 16:55 Shipment received by PostNL September 9, 10:17 Shipment expected, but not yet arrived or processed at PostNL Giedre Garliauske Lithuania Final destination reached Your parcel’s journey is complete! Opens in new window Parcel details Shipping address Giedre Garliauske Lithuania Sender Facepaintshop Europa Kapelweg 2 6121JB BORN Netherlands Track & trace number RI800867296NL Details Weight: 2.4 kg Dimensions: 29 x 19.5 x 38.5 cm Description 000011501_216388510

Dear Maurice, Thank you for your message. I just checked the package's status and see that it has been at a pickup location since September 19th. The package can be picked up there by the addressee. You can find this information via this link under barcode RI032325799NL. Lithuania M. Jankaus g. 8, Šilut?, 99001 Šilut?s r. sav., Lithuania +370 700 55 400 Dear, We’re sorry to hear about the issues with your order. We understand your frustration and want to clarify a few points. We have responded to your questions by email and provided updates. Unfortunately, shipping delays are outside of our control once the package leaves our warehouse. We have not received confirmation of delivery or a refund from the shipping carrier. and you parcel is not back to us. For your reference, here is the tracking history from the carrier: Tracking History: September 19, 08:50 — Your parcel's at a sorting centre in the destination country September 18, 13:10 — Delivery time is being calculated September 18, 13:10 — Your shipment is on its way to the recipient September 17, 15:00 — Address incorrect, return shipment to sender September 15, 10:26 — Your shipment has arrived in the destination country September 12, 22:25 — Your parcel has crossed the border September 11, 16:48 — Shipment is ready for transport to the country of destination September 11, 10:58 — Shipment received by PostNL September 11, 10:58 — Shipment expected, but not yet arrived or processed at PostNL We kindly ask that you reconsider the review, as we are doing our best to assist within the limits of what we can control. Please note that we are unable to provide further assistance on this matter beyond what has already been done. Thank you for your understanding.

Dear Once again, our sincere apologies that you did not receive the brand you originally ordered. We thought we were doing the right thing by sending you a palette with exactly the same colors from the same brand, so that you wouldn’t have to wait. Unfortunately, this was not how you experienced it, and we completely understand. That’s why we provided you with a free return label so you could send the product back at no cost. The other items in your order were delivered correctly. Please note that, according to our terms and conditions, the original shipping costs cannot be refunded. We did our best to find a fair solution and resolve the situation for you. We truly value your feedback and will use it to further improve our service. Team Facepaintshop