**Avoid – Paid Order Withheld & Extremely Poor Customer Service**
**Avoid – Paid Order Withheld & Extremely Poor Customer Service**
I would strongly advise caution when dealing with this company.
I ordered a Wagner Control Pro 250M paint sprayer and experienced over a week’s delay, only for the wrong item to be delivered (a wet and dry vacuum). This immediately caused disruption to my work and delays to my project.
The real issue began when trying to resolve it. Instead of correcting their mistake promptly, I was told that I must return the incorrect item before they would even dispatch the product I had already paid for. This effectively left me without the item I ordered, despite full payment being made.
To make matters worse:
* I was asked to travel to a UPS drop-off location, despite there being none conveniently nearby
* No collection option was offered
* Communication was slow and unclear throughout
* I was refused escalation to a manager and told this was not possible
Although they later confirmed they would cover import duties, this was only after repeated chasing and did not resolve the main issue.
As a customer, I should not be expected to fix a company’s mistake at my own inconvenience or cost. The refusal to dispatch a paid order until I returned their incorrectly sent item is not acceptable practice.
Overall, this has been a very frustrating experience, with poor customer service and a lack of accountability. I am still awaiting a proper resolution.
I would recommend others consider alternative suppliers who offer clearer communication and take responsibility when things go wrong.
