Réponse du propriétaire de l'entreprise
Dear Jonathan,
Thank you for your review. We’re sorry to hear that you found our communication bothersome. Please accept our sincere apologies. It is definitely not our intention for you to receive multiple requests to leave a review. We will investigate this internally and make sure it doesn’t happen again in the future.
Regarding the email offering a chance to win €50 credit: this is by no means a bribe. We clearly state that it is a lottery, and every review—whether positive or negative—is eligible. The intention is simply to encourage feedback from all customers. Feedback helps us improve our service, regardless of the tone or rating.
Fortunately, most customers are very satisfied with our service. So far, we’ve received 4,554 reviews with an average score of 9.4 out of 10, and 98% of our customers recommend us. Our Kiyoh review page has been viewed more than 86,000 times, and we’re incredibly proud of this strong reputation.
We regret that your experience was a negative one and hope we’ll have the chance to show you what Kenners BV truly stands for: personal service, expert advice, and real dedication to customer satisfaction.
If you’d like to discuss this further, feel free to reach out to us. We’re here to help.
Kind regards,
the Kenners team