Extremely bad - due to non response by your WhatsApp team
Please review my WhatsApp communication with your team from my number +60122082310.
I am writing to express my extreme disappointment regarding an order that was scheduled to be delivered on 9 December, but has still not been received.
I would like to clarify that I had provided the full and correct delivery address, and the invoice clearly states the complete address, including the house number. It is therefore unclear at what point the house number was omitted during the delivery process.
I understand that the reason given for the non-delivery was a missing house number. Upon learning this, I contacted Royal Mail directly to ask whether delivery could proceed once the house number was confirmed. Unfortunately, I was informed that they could not accept this verbally and that the parcel would therefore have to be returned to the sender.
Following this, I WhatsApped your team on 9 December to ask when the item could be re-sent, or alternatively to request a refund if re-delivery was not possible. To date, I have not received any response from your WhatsApp team. It has now been almost two weeks since my last message.
For your information, I also informed your team via WhatsApp that someone would only be available in London until 22 December to accept any re-delivery. Given that we are now nearing that date and there has been no response whatsoever, I have no alternative but to formally request a full refund.
I look forward to your prompt response and a swift resolution of this matter.