Antwort des Geschäftsinhabers
Dear Miriam,
I’d like to take some time to respond on your feedback. We were in contact (by e-mail) and I explained our decision regarding this tool. It is in fact a high quality medical grade stainless steel tool! So no 'savings' (on the quality) there. We made the choice to also offer tools without a protective pack. We didn't create any assumption that we would deliver this tool with a protective pack on our website. In fact, we do inform you when a tool is delivered with a protective case or pack.
You always have the opportunity to return the goods you ordered, without a given reason, within 14 days after the date you purchased the tool. I did wrote in the e-mail that you could send the tool back to us.
You'd get the order refunded.