Response from the business owner
Dear Steve,
We are terribly sorry for the delay in the delivery. We have issued a complaint to the delivery service, and we regret the way this turned out for you.
We already apologized to you by email, and we explained the errors made by the deliveryservice, but we can understand that you are unsatisfied by this experience.
The order was delivered after all, but we will issue a refund to you anyway, to show you that we realy care about our customers being satisfied with our service.
We hope this helps resolving your unhappy feeling, and restores your trust in us as supplier of your photographic equipment.
With kind regards,
CameraNU.nl