Reviews for Otrium

I order a jacket hat and hand gloves from Otrium on the 1st of January, I was send a fake DPD tracking number which never work,the items was not delivered, I email them also WhatsApp them on this no +31 20 221 7184 to refund my money back there are refusing to refund my money back or send the package to me.

I made an order in November, a few things for myself and my partner for Christmas. First, one trousers were wrong colour, but I didn't have time to deal with returns to I though I can live it. But then the worse, which I realised only recently when I was packing partner's present that the garment had two security tags on them. when I called the customer service to find out what to do, I was told to send them back and make a new order if I want them (all of which of course would cost more than the garment itself!) or I was told to take it to a local shop to get them removed. The whole point of online shopping was that I did't have to go out to shopping centres as I have asthma so extra vulnerable against the virus! When I asked if the company would do something to compensate for their mistake, I was told NO. I certainly will not use or recommend Otrium and will leave reviews as such everywhere I can find!

The products were ok and the delivery was the next day.

Purchased a coat from Belstaff. Really happy with the speed it was delivered and a fantastic discount on the original price. It is a classic piece and so doesn't matter to me that it might be the previous season. It arrived with the Belstaff coat hanger and delivered in an Otrium recyclable box (good to see). This is my second purchase from Otrium - the first being several pairs of Asics trainers. Pleased to see more premium brands appearing on site and I will definitely be purchasing more from Otrium in the future.

I bought a jacket with extra 20% Black Friday off. Too small. Rang Otrium and they said they would send me discount code so I could order bigger size with the 20% off. Nothing received. Phone number has been removed from web site.

I bought a Belstaff jacket an amazing product and amazing price, had a little issue with my order, however the ladies In customer service were very prompt with the reply's to my emails and I will be buying again from Otrium thank you.

Bought 4 items of Belstaff clothing. They might be previous years designs but with Belstaff they are timeless pieces. Delivery to the UK was swift, actually being delivered on Saturday instead of the advised Monday. Will definitely look to purchase from again:)

Recently discovered Otrium, wish I had found it sooner. Great service, fast delivery and excellent prices. One of my favourite online retailers.

I used to take their long delivery and return time for granted, but today they lost me as a customer. The package was too large to deliver by bike (why offer that option then?). Therefor automatically returned to Otrium. According to the company, they are unable to deliver the package with another carrier. Instead, they advised me to order all 18 items again. And to pay for them again, while the chargeback of the first order will probably take weeks. Took me an hour or so to find them and most of the items are already gone by now. Waste of time and not environmentally friendly.

Op ruim 7 dagen 2 bestellingen geplaatst, waarvan nog niks ontvangen. V Blijkt de 1e van 10 november niet te vinden! U kan ze gewoon opnieuw bestellen is het antwoord. We zoeken het voor u uit en over 5 dagen hoort us van ons. Niks van, alles is betaald dus verzend gewoon.

I've only had good experiences with otrium. Unlike many other websites selling online find their description of products trustworthy. Always good quality. I always allow 2 weeks for delivery but they always surprise me with early delivery. Keep in mind I live abroad but honestly I love shopping with them. My personal favorite brand is Scotch and Soda. Great quality products in general and beautiful packaging.

Mostly the items were great however the returns process is awful. When you've already paid £6 in shipping to receive the items I do not expect to be charged £8.95 to return them. It will make me re-think what I buy, and only purchase something from them if i'm 100% sure of fit etc.

Very much on time and the products are first quality

Overall good customer experience and online user experience. Would have been better if they update is automatically on the delivery tracking

Please if you can't deliver the package within 2 to 4 days, do not promise and advertise it! My first experience of buying clothes from you is already bad, i don't think i would return to use your service again, the offer is good but what a pitty!

Near perfect. Only remarks are a sometimes buggy app and some UI flaws. But overall good service and great selection with huge discounts.

Always helpful and friendly-)

Very good selection of brands at fair prices. Good customer service experience.

Perfect delivery time, very easy to choose a product, fill in the fields for shipping and pay. You can not ask for more when buying online. Totally satisfied with the purchase at a very good price and I will buy back on this website surely.

The product was as described and arrived extremely quickly. The price is also unbeatable, I definitely recommend them.

Great products, easy shopping, quick delivery & great prices

Great service and products.

Easy communication, prompt and friendly replies, safe delivery and more importantly decent quality. Totally recommendable!

I am really impressed prices, availability of offered goods, brands and what is the most important - the Otrium's service! I truly recommend Otrium! Elzbieta

I started using Otrium recently and I was very pleasantly surprised by the level of customer care that they displayed. Any question I had was answered and any mix-up was so well dealth with. Supper happy to have found them especially since I'm a big Scotch & Soda fan :D