Package lost by French delivery company but situation very well managed by Wishpel village
I had bought for 160 euros of Chritsmas houses on Wishpel-village website. Unfortunaly, my package was not delivered due to inappropriate management by the french delivery company. Probably stolen or lost by the delivery man. The french company refused to refund me. I called Wishpel-village and the cstumer support was perfect. The Man I had twice on phone was very nice and polite. He spent a lot of time to try to understand what happened and tried to find a solution. After few weeks of investigations, Wishpel have proposed me to either resend me a package or refund me. I was disappointed for not having my package for christmas; but Whishpel managed the situation perfectly. Thank you again