Réponse du propriétaire de l'entreprise
Dear Raffaele,
Thank you very much for taking the time to send us your feedback. We receive all Lemax products in new condition from our supplier.
For shipment we always try our best to wrap the products as well as possible. Unfortunately, it does occur that an item has a manufacturing defect or that it gets damaged during international transport.
We are very sorry this happened in your case. Normally we ask the customer to send us a picture of the defect so we can have a look at it and judge if the item needs to be shipped back to us or not (on our cost). And then we can send a new item so the customer, in the end, reiceives a product that they are happy and satisfied with.
Thank you very much for thinking along with us and for your effort to try to repair it yourself. Hopefully you are happy with the product now, and if this is not the case, feel free to contact us so we can assist you and find a suitable solution. As for the feedback regarding the packaging, we will definitely take this into account.
With kind regards,
Team Wishpel
