1 ster: zeer slecht, onaanvaardbaar
Pluspunten
Polite on the phone but that's all
Polis au telephone , mais c' est tout
VerbeterpuntenAfter an invoice of about X euros , this company is not able to ship correctly a simple small parcel that we forgot on the 1st invoice to my island in south pacific ( new caledonia ) they are not able to simply recopy the address i gave them several time ....so they just say oh sorry and refound my X+ euros .........that let me in a bad situation as i need the parts for the big diorama i have to realize for my city.. they absolutely didn't propose any second solution . Of course , before ordering i asked them by email if it was posibble , they answered " no problem we can send to new caledonia" just order online .......it's too long to do it manualy by mail...........absolutely non professional , never again !
Apres une 1ere commande de plus de X euros , cette société est incapable d' envoyer quelques elements que nous avons oubliés en nouvelle caledonie , ils ont ete incapables de simplement recopier l' adresse que je leur ai envoyé plusieur fois , ils ont donc envoyé a une adresse fantasque , et m'ont remboursé ma commande d'un peu plus de X euros avec un simple pardon....me mettant dans une situation tres compliquée devant realiser un enorme diorama pour la mairiede noumea , ne me proposant aucune solution alternative .
